Client Advisor 1 - OneSelect

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. We’re committed to our employees through competitive compensation, great benefits, and professional development and advancement opportunities.

Responsibilities

• Contribute to profit of agency by managing a book of assigned commercial lines accounts with individual account premium generally less than $1,000 in revenue and less complex.
• Provide service to commercial clients and maintain high customer retention.
• Perform detailed coverage analysis, consultation, and coverage recommendations for clients.
• Consult with clients regarding insurance program needs and proactively engage clients on an ongoing basis.
• Maintain technical proficiency with coverages and various types of insurance policies.
• Handle telephone requests and miscellaneous correspondence (e.g., mortgagee requests, certificates, additional insureds).
• Rate and quote renewal Commercial Lines risks; screen, place, and approve applications.
• Review applications, renewal requests, and endorsements for compliance with underwriting authority and guidelines.
• Prepare and authorize ID cards for auto clients when necessary.
• Initiate, screen, and prepare endorsement requests on Commercial Lines.
• Authorize cancellation requests and compute endorsement, cancellation, additional, or return premiums.
• Review company-produced policies, endorsements, and audits for accuracy.
• Compute and initiate premium finance contracts as needed.
• Take claim reports and maintain claim files on handled clients.
• Prepare summaries and proposals of insurance for existing accounts.
• Prepare bonds, endorsements, and cancellations.
• Use Agency Management System, Microsoft Word, and other required software competently.
• Authorize binding of Commercial Lines coverage within granted carrier authority.
• Contact carriers and producers as needed.
• Maintain client files and make client contacts as required.
• Participate in seminars and classes for skill and knowledge development.
• Perform other duties as required.
• Maintain proficient knowledge of, and compliance with, all applicable laws, regulations, policies, procedures, and internal controls; meet all training requirements in a timely manner.

Requirements

• High School Diploma (or equivalent).
• Must be 18 years of age or older.
• Property/Casualty License Required.
• If licensed, maintain Agent/Broker License through continuing education.
• May work toward a professional designation.
• Three years of insurance experience.
• Customer service experience.
• Ability to use menu-driven software, Word, and Excel programs.
• Ability to work independently.
• Good organizational skills with the ability to manage multiple tasks efficiently.
• Valid driver’s license and clean motor vehicle record.

Benefits

• 11 paid holidays.
• Paid vacation.
• Medical, Vision, and Dental insurance.
• 401K with generous match.
• Pension.
• Tuition Reimbursement.
• Banking discounts.

Pay

Minimum USD $23.30/Hr. Maximum USD $35.07/Hr.

Schedule

40 hours a week.

Physical Requirements

• While performing the duties of this job, the employee may be required to stand, walk, or sit.
• Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision and the ability to focus.