Client Advisor

About the Brand

MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage, focusing on functional innovation and cutting-edge techniques. Today, MCM embodies the bold, rebellious, and aspirational through its association with music, art, travel, and technology, revolutionizing classic design with futuristic materials. The brand appeals to the 21st Century Global Nomad generation—genderless, ageless, empowered, and unconstrained by rules and boundaries. MCM is distributed online and in 650 stores worldwide, including locations in Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, and the Middle East.

About the Workplace

MCM operates as a highly collaborative, multinational, and multicultural organization with teams working from offices and stores around the world. The company upholds a culture of diversity, inclusion, and ethical standards, with a commitment to corporate social responsibility. Employees are encouraged to reflect the diversity of the communities they serve, fostering an environment where inclusivity is prioritized. MCM maintains a zero-tolerance policy for harassment, insults, ostracization, or defamation.

Responsibilities

• Provide exceptional sales and customer service.
• Initiate and build relationships and a core personal business through creative selling, client-book management, mailings, and post-sale follow-up.
• Exceed monthly sales goals consistently, establish weekly sales plans, and develop selling strategies.
• Assist in maintaining the visual and general upkeep of the selling floor.
• Handle customer repairs and advise clients on the best fit of pieces, including creating custom design pieces tailored to client needs.
• Assist in maintaining all inventories in the stockroom and on the selling floor.

Requirements

• Minimum of two years’ experience in a luxury retail environment.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities (both internal and external).
• Ability to thrive in a high-paced environment and multitask with ease.
• A positive, outgoing, high-energy personality that is entrepreneurial and sales-focused.
• Proficiency in computer skills, including retail point-of-sale systems, Word, Excel, and email.
• Strong passion for fashion and a results-driven mindset.