Client Account Specialist / Apprentice Graphic Designer

About the role

This role is built for someone who is strong with customers, highly organized, ready to take on challenges, and serious about growing with a team that is moving forward. You will be the front-line connection between our clients and our shop while also developing into the graphic design and sign-production side of the business.

Responsibilities

• Serve as the first point of contact for walk-in customers, inbound calls, emails, and follow-up communication
• Build strong client relationships and provide professional, responsive customer service
• Prepare quotes, work orders, invoices, and order updates
• Aid customer accounts and assist with accounts receivable follow-up
• Cook up project details between customers, management, production, and installation teams
• Handle sign permitting and insurance documentation for installation-related jobs
• Track permit packets, approvals, certificates of insurance, and related compliance paperwork
• Assist with vendor coordination, outsourced items, delivery status, and job scheduling
• Maintain organized records for customer files, billing, permits, and project updates
• Support the team with administrative, operational, and design-learning tasks as needed

Requirements

• 2–3 years of experience in sign permitting and insurance processing for sign installations
• 2–3 years of experience in customer service, account coordination, office administration, project coordination, or a related role
• Strong communication skills, both written and verbal
• Strong attention to detail and follow-through
• Ability to manage multiple jobs, priorities, and deadlines in a fast-paced environment
• Professional, dependable, and team-oriented mindset
• Strong desire to learn, grow, and take on more responsibility

Preferred Qualifications

• Experience with QuickBooks
• Experience with CoreBridge
• Familiarity with Adobe Illustrator, CorelDRAW, Photoshop, or other graphics software
• Experience with job tracking, CRM, POS, or production workflow systems
• Familiarity with Nassau County, Suffolk County, town, village, or landlord sign-approval processes
• Understanding of sign shop workflow, large-format printing, or fabrication environments

Benefits

• Monday through Friday
• Weekends off
• Major federal holidays off
• Sick leave
• Training and development
• Real advancement opportunity for the right person

Pay

$18.00 - $25.00 per hour