Client Account Specialist / Apprentice Graphic Designer

About the role

This role is built for someone who is strong with customers, highly organized, ready to take on challenges, and serious about growing with a team that is moving forward. You will be the front-line connection between our clients and our shop while also developing into the graphic design and sign-production side of the business.

Responsibilities

• Serve as the first point of contact for walk-in customers, inbound calls, emails, and follow-up communication
• Build strong client relationships and provide professional, responsive customer service
• Prepare quotes, work orders, invoices, and order updates
• Aid customer accounts and assist with accounts receivable follow-up
• Cook up project details between customers, management, production, and installation teams
• Handle sign permitting and insurance documentation for installation-related jobs
• Track permit packets, approvals, certificates of insurance, and related compliance paperwork
• Coordinate vendor coordination, outsourced items, delivery status, and job scheduling
• Maintain organized records for customer files, billing, permits, and project updates
• Support the team with administrative, operational, and design-learning tasks as needed

Requirements

• 2–3 years of experience in sign permitting and insurance processing for sign installations
• 2–3 years of experience in customer service, account coordination, office administration, project coordination, or a related role
• Strong communication skills, both written and verbal
• Strong attention to detail and follow-through
• Ability to manage multiple jobs, priorities, and deadlines in a fast-paced environment
• Professional, dependable, and team-oriented mindset
• Strong desire to learn, grow, and take on more responsibility

Preferred Qualifications

• Experience with QuickBooks
• Experience with CoreBridge
• Familiarity with Adobe Illustrator, CorelDRAW, Photoshop, or other graphics software
• Experience with job tracking, CRM, POS, or production workflow systems
• Familiarity with Nassau County, Suffolk County, town, village, or landlord sign-approval processes
• Understanding of sign shop workflow, large-format printing, or fabrication environments

What success looks like

You communicate clearly. You stay organized under pressure. You keep customer jobs moving. You handle permit and insurance requirements with confidence. You support billing and account flow accurately. You earn trust from customers and teammates. And over time, you grow into the graphic design and production side of the business.

Who this role is for

This role is for someone who wants more than a standard office job. It is for someone who wants to be part of a strong team, contribute in a meaningful way, and build a future in custom signs, graphics, and visual communications. If you are motivated, detail-driven, ready to learn, and excited to grow into enterprise-level graphics and sign making, we want to hear from you.

Pay

$18.00 - $25.00 per hour