Client Account Manager for UDOT & UTA

Job Summary

Your impact
As our Client Account Manager for the Utah Department of Transportation (UDOT) and Utah Transit Authority (UTA), you will have the opportunity to impact strategic business relationships to assure Jacobs has sustained client relationships to achieve client satisfaction and fully leverage relationships to benefit the clients and the firm.

About the Role

Serve as the point of contact for UDOT and UTA client service activities and develop strategies to grow the transportation practice within the UDOT and UTA.
Work with the Transportation Market Growth Director to align transportation strategy within the broader transportation portfolio.
Identify, charter, and lead client service teams comprised of multi-disciplinary project managers and regional practice leaders around common vision of success.
Facilitate deep, personal, valuable client relationships between Jacobs personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients.
Advocate on client's behalf by actively engaging the firm to address client needs and recommend strategic actions to optimize our business development investment and market share growth.
Identify higher levels of client engagement for executive sponsors.
Secure management commitment and influence/attract key staff.
Coordinate and facilitate the Jacobs Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives.

Responsibilities

• Serve as the point of contact for UDOT and UTA client service activities and develop strategies to grow the transportation practice within the UDOT and UTA.
• Work with the Transportation Market Growth Director to align transportation strategy within the broader transportation portfolio.
• Identify, charter, and lead client service teams comprised of multi-disciplinary project managers and regional practice leaders around common vision of success.
• Facilitate deep, personal, valuable client relationships between Jacobs personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients.
• Advocate on client's behalf by actively engaging the firm to address client needs and recommend strategic actions to optimize our business development investment and market share growth.
• Identify higher levels of client engagement for executive sponsors.
• Secure management commitment and influence/attract key staff.
• Coordinate and facilitate the Jacobs Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives.

Requirements

• Bachelor’s degree in civil engineering, engineering, or related fields or equivalent related work experience in lieu of a degree.
• 15+ years of transportation infrastructure engineering experience with bridge/structural, highway, roads, traffic engineering, or as a transportation planner.
• Previous transportation infrastructure design experience or deep knowledge as a planner to be able to understand and have credibility when talking with UDOT and UTA Design Engineers.
• Proven leadership in transportation project delivery, including roles as Senior Seller/Doer, Project Manager, Design Manager, or Operations lead.
• A proven record of developing zippered relationships with key clients at all levels (from executives to key management and operations levels).
• Ability to open doors for initiating relationships at UDOT and UTA to serve as a business leader by leading an account team.
• Ability to set a vision and strategy, coach/mentor and motivate teams, and drive accountability to achieve the designated sales goal.
• Ability to lead through influence.
• A high level of emotional intelligence.
• Skills as an innovative and solutions-oriented thinker.
• Client political savviness.

Qualifications

• Knowledge of and relationships with potential teaming partners, both large firms and small business partners, to advance our position in the market and develop the most responsive teams for our clients.
• Be a strong team leader, consensus builder, and team player skilled in technical writing, communicating, and presenting to clients.
• A demonstrated ability to be a leader in the transportation market.
• A demonstrated history in community and political engagement and be a known quantity in the transportation marketplace.

Skills

• Ability to collaborate with diverse internal teams, including sales staff, operations teams, market solutions technologists, legal, and contracting.
• Proven record of developing zippered relationships with key clients at all levels (from executives to key management and operations levels).
• Ability to open doors for initiating relationships at UDOT and UTA to serve as a business leader by leading an account team.
• Ability to set a vision and strategy, coach/mentor and motivate teams, and drive accountability to achieve the designated sales goal.
• Ability to lead through influence.
• A high level of emotional intelligence.
• Skills as an innovative and solutions-oriented thinker.
• Client political savviness.

Benefits

• Your health. Your well-being. Your security. Your future.
• Medical, dental, vision, and basic life insurance.
• A 401(k) plan.
• The ability to purchase company stock at a discount.
• Deferred compensation plan or the Executive Deferral Plan.
• Unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave.
• Additional rewards, including merit increases, performance discretionary bonus, and stock.

Pay

The base salary range for this position is $200,000.00 to $325,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Schedule

Our health and welfare benefits are designed to invest in you, and in the things you care about. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.