Client Account Manager

About the role

We are seeking an experienced Client Account Manager to lead a team of Client Account Specialists while partnering with attorneys and firm leadership to support billing, collections, and client account management. The ideal candidate will have strong billing/client accounting experience, leadership skills, financial analysis abilities, and a client-service mindset, preferably within a law firm or professional services environment.

Responsibilities

• Lead, coach, and develop a team of Client Account Specialists
• Oversee client billing, collections, invoicing, and account management activities
• Review invoices for accuracy, compliance, and client-specific billing requirements
• Manage month-end billing activities, work-in-progress, and deadlines
• Partner with attorneys to resolve billing issues and manage special billing arrangements
• Collaborate with eBilling, Rate Analysts, and Finance & Accounting teams
• Analyze billing activity and prepare management reports
• Identify opportunities to improve billing processes, efficiency, and client service
• Maintain strong relationships with attorneys and internal stakeholders
• Support departmental projects and continuous improvement initiatives

Qualifications

• Bachelor's degree in Accounting, Finance, Business, or equivalent experience
• 5+ years of experience in billing, client accounting, collections, or financial operations
• Previous supervisory or team leadership experience
• Law firm or professional services experience preferred
• Experience with financial management systems; Aderant/Expert/BillBlast experience is a plus
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and relationship-building abilities
• Ability to manage multiple priorities and meet deadlines
• Strong attention to detail and discretion when handling confidential information

Compensation

$130,000–$160,000 annually, depending on experience and qualifications.