CLERK V - ACHN - SURGICAL SPECIALTY CLINIC

Summary

AFSCME 1111 Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. These include patient registration, scheduling, and filing. Answers all calls and directs them to appropriate department. Contacts patients for follow up as needed. May act as lead worker, all duties are performed in a highly confidential manner.

Typical Duties

• Provides customer service to the patients, family, and significant other
• Verifies patient information and registers patient in Electronic Medical Records (EMR)
• Schedules patient appointment in EMR
• Affords patient with using patient portal
• Distributes information to patients as directed by clinical providers
• Affords patients with transportation needs and makes follow-up call, as needed
• Participates in health center or departmental meetings
• Copies and/or scans documents, as needed
• Answers calls and routes them appropriately
• Sorts and distributes mail
• Prints and distributes depart/discharge documents
• Performs other duties as assigned

Minimum Qualifications

• High school diploma or G.E.D. certificate is required (must provide proof at time of interview)
• Two (2) years of clerical experience within a healthcare or customer service setting is required

Preferred Qualifications

• Knowledge of patient registration database system is preferred
• Hospital registration experience is preferred
• Bilingual is preferred

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)
• 100% Tuition Reimbursement for nursing-related programs

Contact Information

To take advantage of this preference, a veteran must meet the minimum qualifications for the position. Identify self as a Veteran on the employment application by answering yes to the question, "Are you a Military Veteran?" Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation) at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable OR A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing. If items are not attached, you will not be eligible for Veteran Preference VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW. MUST MEET ALL REQUIRED QUALIFICATIONS AT TIME OF APPLICATION FILING.

Job Posting

Jun 26, 2026, 9:10:51 AM

Collective Bargaining Unit

AFSCME 1111

Health and Hospital Systems Organization

Health and Hospital Systems