Admissions Clerk - Specialty Clinics

Full-time, benefited position working 80 hours per two-week pay period. Days of work are Monday through Friday with no nights, weekends, or holidays.

Responsibilities

• Greets patients and guests upon entering the hospital or assigned department, ascertains needs, and directs appropriately.
• Interviews patients, gathering information including but not limited to demographic data, insurance information, and obtains appropriate signatures.
• Interacts with patients of all age groups (infants, pediatrics, adolescents, adults, and geriatrics) while performing duties.
• Discusses payment arrangements with patients, receives payments, and prepares receipts.
• Escorts patients and their families to their rooms or outpatient department.
• Inputs patient information into computer and, upon completion, distributes forms to appropriate personnel.
• Answers and screens calls in a prompt, pleasant, and efficient manner; takes messages and communicates them to the appropriate person in assigned area.
• Overhead pages code calls as per procedure and policy of JRMC.
• Prepares and organizes the daily appointment/treatment schedule for assigned department.
• Conducts reminder/preservice calls for service area.
• Quick-registers or pre-registers patients for all appropriate hospital departments, gathering information for the admission process, and giving instructions and other pertinent information to the patient.
• Makes customer service calls to all scheduled patients, reminding them of scheduled appointments and providing instruction and other pertinent information (especially estimated upfront pricing).
• Works closely with Patient Access Specialist of service area to assist in inquiries about preauthorization.
• Responds appropriately to emergency situations (e.g., fire alerts, stat calls).
• Completes the scanning of documents to accounts.
• Verifies patient insurance information with insurance companies to determine eligibility, type of coverage, and primary payer.
• Assists Financial Counselor in determining co-pay, coinsurance, and deductibles.
• Performs other related duties as assigned or requested.

Requirements

• High school level of knowledge preferred.
• Must be able to follow oral or written orders.
• Good written and verbal communication skills.
• Required to attend Crisis Prevention Intervention (CPI) training in the appropriate timeframe according to department orientation checklist.
• One year of clerical experience required.
• Knowledge of medical terminology and insurance plans is beneficial.
• Punctual and regular attendance is required.
• Good organizational skills and analytical ability.
• Independent judgment is often required; moderate consequences of errors of judgment.
• Social sensitivity and effective communication with public contact and co-workers; compliance to behavior standards is required.
• Must be able to concentrate amid distractions; think clearly under pressure; and work regularly requires high level of mental/visual effort.
• Must be able to speak and write the English language in an understandable manner.
• Must be in good general health and demonstrate emotional stability.
• Visual acuity necessary for performing routine procedures.

Working Conditions

• Works in well-lit office with some inconvenience caused by crowded work area; area subject to temperature discomforts and noise.
• May be required/requested to work on shifts other than the one for which hired.
• Participates in and complies with JRMC Safety Management Program.
• Maintains knowledge of and observes Standard Precautions.
• Practices aseptic techniques whenever appropriate.
• OSHA Job Classification: Category II (no exposure to bloodborne pathogens).

Physical & Sensory Requirements

• Occasionally moves computer paper and forms up to 50 pounds.
• Occasional reaching, stooping, bending, kneeling, and crouching.
• Constant sitting required to perform major responsibilities of this job.
• Continuous visual observation.
• Rarely standing.
• Occasionally walking.
• Frequent hands and finger dexterity.
• Frequent reaching with hands and arms.
• Rarely climbing, stooping/kneeling/crouching/crawling.
• Continuous hearing/listening.
• Rarely tasting or smelling.
• Continuous working inside; rarely working outside.
• Rarely working in extreme heat or cold, with hazardous materials, noise, dirt/dust.
• Never driving.
• Rarely lifting/carrying/pushing/pulling up to 10 or 25 pounds.
• Never lifting/carrying/pushing/pulling 50 pounds or more.

Background & Screening

• A comprehensive background check and drug screening will be conducted as a condition of employment.
• A urine drug screening is required for all positions and must be completed within 30 days of the date of hire.