Clerk V, Enrollment Specialist, Admissions and Enrollment Management

Grade 15, AFSCME Unit position, 37.5 hours/week at the Lynn/Danvers Campus.

About the role

Responsible for creating a welcoming atmosphere within the Student Success Center. Assists students in understanding and completing procedures for both credit and noncredit enrollment, such as: applying for admission, change of program requests, registration and add/drop, request for transcript(s), and enrollment verification. Gathers required student documentation, assists in the management of student files, and completes data entry and monitors records in an integrated Student Database system. Interacts with students, the public and College faculty and staff.

Responsibilities

• Provide customer service to students and parents by phone, in person, via email, and virtually via Centro Hub, by answering questions and advising customers on all aspects of student services.
• Determine service needs according to established office policies and provide direct service or refer students appropriately to professionals within the center or around the college.
• Assist prospective and enrolled students in admissions and records processes; assist students in use of the student portal, Gmail, and other online services.
• Scan and index student records.
• Interact with the Enrollment Team to organize and process documents relevant to students' admission, retention, and graduation.
• Participate as an active member of the Student Success Center in the planning and delivery of comprehensive services to students.
• Participate in specialized activities such as recruitment events, Orientation, and Commencement, as assigned.
• Responsible for participating in cross-training fellow staff members.
• Provide excellent customer service and work with the Admissions and Recruitment Office, Student Support and Advising, and Student Financial Services to increase access to the College and reach the College's enrollment goals.
• Monitor and respond daily to correspondence received on department/divisional email accounts and voicemail inboxes.
• Provide clerical assistance to staff, including coordinating mailings, tracking documents, copying, faxing, information packet compilation, and mail distribution.
• Collect and process documents such as change of program forms, registration forms, withdrawals, enrollment verifications, transcript requests, name changes, etc.
• Process admissions applications including uploading required documents, determining if the student has met all requirements for acceptance on the general application, and confirming that proficiency has been met.
• Clean up discrepancy reports as needed for data integrity.
• Serve as backup for Enrollment Specialists.
• Utilize the College's database system (Banner), CRM, and Navigate for all pertinent data entry and processing functions.
• Assist in outgoing call campaigns; deadline reminders, collection outreach, and other notifications as necessary.
• Occasionally work evening and weekend events, and report to other campuses if coverage is needed.
• Work the Welcome Desk to assist students with the sign-in process of the Student Success Center.
• Perform other duties as required or assigned by managers within Enrollment Services.

Requirements

• An Associate's degree with a minimum of 2 years of related work experience in an enrollment services office position or the equivalent combination of education and experience.
• Proficiency in Microsoft Office Suite and data entry required: Excel, Word, and Access.
• Knowledge of accounting practices and principles.
• Ability to perform with energy, enthusiasm, and professionalism as part of a team.
• Strong computer skills, comfort with technology, and demonstrated accuracy with data entry.
• Excellent customer service and interpersonal communication, preferably in a multicultural work setting.
• Demonstrated ability to interact with students and outside agencies to resolve problems.
• Ability to prioritize multiple projects and work independently with minimal supervision in a multitask environment.
• Experience interacting with culturally diverse populations.
• Works with remote technology such as Google Drive, Google Calendar, Navigate, Zoom, Google Meets, etc.
• Ability to occasionally travel between campuses as necessary.
• Candidates will be required to pass a CORI/SORI and/or a national background check as a condition of employment.

Preferred Qualifications

• Strong knowledge of the community college system working with individuals of diverse backgrounds.
• Strong customer service skills and ability to multitask.
• Strong technology skills and knowledge of Banner or other integrated student database systems.

Pay

$2,152.54 biweekly ($55,966.04 per year) with fringe benefits. An appointment made from outside the bargaining unit (AFSCME) must start at this salary, step #1 of the range or as adjusted in accordance with the AFSCME collective bargaining agreement.

Schedule

Monday - Friday, 9:00 am - 5:00 pm.

Benefits

Full-time benefited employees at North Shore Community College are eligible for a comprehensive benefits package offered through the Commonwealth of Massachusetts. Click here for a highlight of these benefits.