Clerk, Clinic

About the Role

A Clinic Clerk provides administrative support, performs clerical and customer service functions, as well as non-technical duties in the hospital. This is a non-exempt position reporting to a Supervisor or Manager.

Responsibilities

Essential Functions

• Performs clerical functions such as preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing documents and correspondence, photocopying, scanning, and faxing.
• Greets visitors and communicates with patients and providers.
• Places, answers, and directs phone calls and distributes messages.
• Organizes, coordinates, and schedules meetings and appointments.
• Keeps office area neat and tidy and monitors and orders office supplies.
• Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
• Coordinates workflow and complies records of office activities.
• Controls basic accounting functions such as checking invoices, making deposits, and managing petty cash.

Nonessential Functions

• Assists with orientation and training of personnel and students.
• Participates and attends meetings as required and/or assigned.
• Performs other related duties as assigned or requested.
• Prepares periodic reports as requested.

Requirements

• High school diploma or equivalent (required). Associate’s Degree (preferred). Years of relevant experience may be substituted for required education.
• 1 year of clerical experience (required).
• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Physical Demands

Physical Dexterity and Effort

• Frequently: Bending/Stooping, Keyboard Data Entry, Reaching, Repetitive Hand/Arm Movements, Sitting, Vision (Depth Perception, Seeing Far, Seeing Near).
• Occasionally: Climbing, Pushing/Pulling (0-25 lbs.), Standing, Walking.
• Rarely: Kneeling, Lifting/Moving Patients, Repetitive Foot/Leg Movements, Running, Squatting, Lifting/Carrying (non-patient: 0-25 lbs., 26-75 lbs., over 75 lbs.), Pushing/Pulling (26-75 lbs., over 75 lbs.), Smelling Acuity, Taste Discrimination.

Sensory Requirements

• Constantly: Audible Speech, Hearing Acuity.

Exposure Risks

• Rarely: Biohazardous waste/hazards, blood and/or bodily fluids, communicable diseases/pathogens, asbestos or lead, cytotoxic chemicals, dust, hazardous chemicals, gases/vapors/fumes, hazardous medication, latex.

Protected Health Information Accessed

• Demographic (required).
• Clinical (accessed but not required).

Populations Served

While this role does not involve direct patient treatment or care, the following populations may be encountered:

• Neonate
• Infant
• Early Childhood (1 year and older)
• Late Childhood (5 years and older)
• Adolescent (13 and older)
• Young Adult (17 to 29 years)
• Middle Adult (30 years to 60 years)
• Older Adult (over 60 years)