Clerical Healthcare Administrator

At the University of Denver, Student Affairs is at the heart of the student journey—empowering every student to thrive academically, personally, and professionally. Rooted in DU’s signature 4D Experience, our division is committed to fostering holistic development through four dimensions: deepen intellect, develop well-being, discover character, and design careers and lives of purpose. Our work reaches far beyond the classroom through dynamic, high-impact programs, services, and experiences at both the Denver Campus and the Kennedy Mountain Campus. We foster inclusive communities, promote health and wellness, cultivate exploration, engagement, and leadership, and develop a deep sense of belonging. The division serves current and prospective students and families, faculty and staff, alumni and donors, local community members, companies, organizations, and national peers.

About the Role

The Clerical Healthcare Administrator provides a high standard of service excellence to both internal and external customers, interacts with patients to resolve issues and questions, and demonstrates a commitment to the financial success of the Health & Counseling Center (HCC). This role performs a variety of functions, including patient registration, scheduling, medical record management, billing, and administrative support.

Responsibilities

• Patient Services
  • Interacts with patients, visitors, and HCC staff courteously, demonstrating initiative in meeting patient needs.
  • Schedules patient appointments efficiently and accurately according to practice protocols.
  • Prepares, updates, and maintains patient schedules, including confirming, rescheduling, and canceling appointments.
  • Coordinates patient flow and prioritizes immediate needs such as registration, schedule changes, and urgent care.
  • Instructs patients on entering information via the secure web portal.
  • Notifies providers of canceled or rescheduled appointments.
• Administrative
  • Scans and updates patient electronic medical records, including specialist notes, emergency room notes, and prescription requests.
  • Answers telephones promptly, routes callers, takes accurate messages, and provides routine information.
  • Monitors patient needs in the reception area and maintains a neat, clean, and safe workspace.
  • Performs clerical duties such as copying, mailing, and other tasks as requested.
• Communication
  • Creates, implements, and oversees internal and external communications programs promoting DU HCC.
• Medical Records
  • Ensures accuracy of CPT and ICD-10 codes.
  • Maintains patient electronic medical records.
  • Ensures confidentiality of patient and institutional material in accordance with FERPA and HIPAA.
• Patient Billing
  • Assures accuracy of CPT and ICD-10 codes on patient visits.
  • Answers staff questions related to billing and collections.
  • Notifies appropriate parties of missing billing information.
  • Generates patient bills, records collections, and provides billing instruction to patients.
  • Processes payments and tracks accounts receivable, including generating reminder notices.
• Coordinates and supports educational outreach programs and serves as a liaison with private, public, and university agencies.
• Facilitates resolution of student issues and complaints.
• Performs routine clerical duties as assigned.

Requirements

• Associate’s Degree or 2–5 years of customer service in a healthcare environment or related field or 2–5 years of customer service-related experience.
• Working knowledge of Microsoft Suite products.
• Knowledge of basic office equipment (phone, fax, copier, credit card machine, etc.).
• Computer data entry experience: minimum 40 words per minute typing speed.
• Working knowledge of medical billing and coding.

Preferred Qualifications

• 2–5 years of customer service in a healthcare environment.
• Bachelor’s Degree.
• Experience in medical coding and terminology.
• Experience with computerized data collection, billing, and account tracking systems.
• Experience with Electronic Medical Record (EMR) software.
• Exceptional interpersonal, written, and oral communication skills.
• Strong organizational and time management abilities.
• Ability to manage multiple projects simultaneously.
• Ability to work effectively with diverse constituents.
• Ability to handle sensitive and confidential information.

Skills

• Sophisticated written and verbal communication skills, including creating educational content, memos, and reports.
• Basic understanding of math and budget management.
• Expertise in quantitative and qualitative data analysis (strongly preferred).
• Ability to concentrate on fine details with constant interruptions.
• Ability to remember multiple tasks and assignments over extended periods.
• Excellent interpersonal skills and adaptability to change.
• Proficiency in Microsoft Office products.
• Ability to perform simple and moderately difficult motor and manipulative skills (e.g., typing, writing, using a telephone).
• Ability to see clearly at near and far distances and communicate verbally and in writing.

Working Environment

• Standard office environment with moderate to high stress levels and frequent interruptions.
• Fast-paced setting with daily public contact and balancing multiple priorities.
• Physical activities include sitting for extended periods, occasional movement around the office/campus, and transporting objects up to 20 lbs.

Schedule

• Monday – Friday, 8:00 a.m. – 5:00 p.m.
• May require at least one 10:00 a.m. – 7:00 p.m. shift per week during the academic year, based on clinic scheduling.

Pay

The hourly range for this position is $21.55–$25.00. The salary offered will be determined based on qualifications, departmental budget, internal equity, and market information.

Benefits

• Medical, dental, and retirement benefits.
• Paid time off.
• Tuition benefit.
• ECO pass.