Clerical Assistant 3

Description of Work

This position focuses on assisting customers, reviewing complex records, and supporting driver licensing and motor vehicle operations. As a Clerical Assistant 3, you will perform the following duties:

• Customer Assistance: Answer questions about driver licensing and motor vehicle transactions for phone and counter customers
• Record Review: Analyze driver and vehicle records to determine correct responses and required actions
• Application Processing: Examine and enter data for licensing and motor vehicle applications
• Issue Resolution: Research discrepancies, apply reference materials, and decide appropriate solutions
• Fee Waivers: Verify and document correct fee waiver codes according to guidelines
• Office Support: Train new employees, maintain organized workspace, and complete production reports

Qualifications Required

Minimum Experience and Training Requirements: One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.

Additional Requirements: You must be able to perform essential job functions.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

How to Apply

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work.

Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted.

Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans: Pennsylvania law (51 Pa. C.S.7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.