Clerical Assistant 2 - Pottstown Customer Service Center

About the role

This Clerical Assistant 2 position with the Department of Human Services, Office of Income Maintenance - Pottstown Customer Service Center, supports a team that helps people across the community. The role is central to important office tasks that keep services running smoothly and ensures clients receive needed benefits without delay. It offers an opportunity to grow skills while making a real impact.

Responsibilities

• Data Entry: Complete transactions by reviewing case records and entering information accurately
• Record Handling: Sort, distribute, and prioritize case actions to meet deadlines
• Information Recording: Transfer written or verbal instructions from staff to maintain up-to-date records
• Database Inquiry: Perform lookups in databases and systems to respond to information requests
• File Maintenance: Organize closed files by sorting and updating case record information
• EBT Processing: Issue and reissue electronic benefits transfer cards using designated machines

Requirements

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training

Other Requirements

• Must meet the PA residency requirement
• Must be able to perform essential job functions
• A conditional offer of employment will require submission of criminal history reports and passing a background investigation

Schedule

Full time employment, 37.5 hours per week. Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 1-hour lunch. Travel and overtime as needed.

Benefits

• Contractual pay increases
• Paid holidays and leave entitlements
• Opportunity for advancement
• Shift selection
• Great work environment

Pay

Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $36,831 (before taxes).

Work Conditions

Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

Telework

This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. To telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If unable to telework, you will report to the headquarters office in Pottstown, PA. The ability to telework is subject to change at any time.