Claims Technical Director – Excess Claims

Essential Job Functions and Responsibilities

• Manages a book of excess claims for a significant size, complex product(s) or for the line of business.
• Responsible for conducting thorough investigations, critically assessing coverage and liability, and formulating strategic approaches to claim resolution.
• Analyzes and negotiates settlements within prescribed authority, and participates in arbitrations, mediations, depositions, or trials.
• Develops and implements strategic coverage decisions, determining outcomes, and formulating negotiation strategies for stakeholders.
• Oversees the issuance of payments within assigned authority limits, ensuring accuracy and timeliness.
• Serves as the technical expert on a product(s).
• Evaluates and makes recommendations to executive management on internal and external issues of strategic importance to a product(s).
• Accountable for achieving performance targets/business results.
• Performs other duties as assigned.

Job Requirements

• Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
• Generally, a minimum of 15 years of experience in property and casualty claims handling.
• Completion of a professional designation preferred, such as Associate in Claims (AIC).
• Operates at the highest authority level on complex, high-impact assignments, possessing extensive technical knowledge and skills in both product and industry.
• Ensures all correspondence, reports, and settlement agreements are accurately documented and strategically managed.
• Serves as the technical expert on a product(s).
• Excellent analytical, negotiation, and problem-solving skills.
• Ensures compliance with all legal, statutory, and regulatory requirements.
• Accountable for achieving performance targets/business results.
• Provides technical advice and support to lower-level positions, management, and other departments.

Requires prolonged sitting.
Requires continuous use of computer.
May lift, carry, push, or pull objects up to 10 lbs.
Great American's culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site at our Downtown Los Angeles office four days a week, with the flexibility to work one day remotely. Core in-office days are Tuesday–Thursday, with the fourth day determined by business needs.