Claims Team Lead - Trucking (APD)

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment.

About The Role

As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation Claims (trucking) adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

Who You Are

• Highly motivated and growth-oriented, impactful and influential claims professional with a track record of success in commercial transportation claims adjudication.
• Strong leader through formal management experience or a proven track record of peer and project leadership, demonstrating the ability to motivate, support, and teach a team.
• Tech-oriented, excited by the prospect of building a tech-driven claims organization while delivering excellent service, with proven results leveraging technology and analytics.
• Passionate claims professional who cares about their team, the customer, and their experience.
• Empathetic leader who exercises empathy and patience towards everyone you interact with.
• Sense of urgency at all times, without working at all hours.
• Creative, challenging existing assumptions and finding ways to leverage technology and team talents to address problems.
• Curious, wanting to know the whole story to make the right decisions early and be decisive when it counts.
• Problem solver with the ability to take a ‘deep dive’ into business details while staying focused on the big picture.
• Anti-status quo, acting on the desire to change things rather than just wishing they were different.
• Communicative, comfortable with and understanding the importance of phone communications throughout the claims process.
• Sense of humor, because claims are hard enough as it is!

Responsibilities

• Flexibility to switch from claims handling to coaching and feedback.
• Agility with an ability to pivot focus quickly.
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles.
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery.
• Align team with client and customer expectations of the claims process.
• Serve as a resource for escalated claims.
• Foster a positive work environment, promote teamwork, and encourage professional growth and development.
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team.
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation.

Job Duties

• Serve as backup/leader when the Manager is out of office.
• Responsible for direct reports.
• Responsible for initial onboarding tasks, access, and new hire cultural immersion.
• Subject Matter Expert (SME) for first-line questions, escalations, and roundtable discussions.
• Increased reserve and payment authority with the ability to assist with moderate reviews.
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops led/co-led by Team Leads, Managers, and other Reserv employees.
• Customer Obsession Champions: active advocates who help leadership cultivate a customer-centric mindset.

Requirements

• 5+ years of insurance claims experience in multiple lines of business, preference for transportation (trucking) with some bodily injury experience.
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license.
• 3+ years of leadership experience with a preference for experience managing in a remote environment.
• Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes.
• Demonstrated commitment to quality, accuracy, and attention to detail.
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy.
• Work from anywhere to facilitate work-life balance paired with frequent, regular corporate retreats to build team cohesion, reinforce culture, and have fun.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additional Perks

• We will listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.