Claims Team Lead - Trucking (BI)

About the role

As a Bodily Injury/Property Damage Liability Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation Claims adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance.

Responsibilities

• Serve as backup/leader when the Manager/Director is out of office
• Responsible for initial onboarding tasks/ access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Increase reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees
• Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset

Requirements

• 5+ years of insurance claims experience in multiple lines of business with bodily injury and property damage experience
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• 3+ years of leadership experience with a preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information