BI Claims Team Lead, Courier Delivery

About Reserv

Reserv is an insurtech company creating and incubating cutting-edge AI and automation technology to simplify claims processes. Founded by experienced SaaS and digital claims professionals, Reserv is backed by Bain Capital and Altai Ventures and began operations in May 2022. The company aims to automate manual tasks and set a new standard for TPAs, insurance technology providers, and adjusters.

About the role

As a Bodily Injury Team Lead at Reserv, you will support a claims manager with leadership and technical responsibilities. Your leadership will involve overseeing work done by the Commercial Transportation, Delivery/Courier Claims adjusting staff. You will play a crucial role in the team, customers, and clients. This role balances management and individual contributor responsibilities based on volume needs.

Who you are

• Highly motivated and growth-oriented, impactful and influential
• Claims professional with a track record of success in commercial transportation (Delivery/Courier) claims adjudication
• Strong leader with formal or informal management experience, demonstrating the ability to motivate, support, and teach a team
• Tech-oriented, excited by building a tech-driven claims organization and leveraging technology and analytics
• Passionate about your team, customers, and service
• Empathetic leader, exercising patience and empathy towards everyone you interact with
• Sense of urgency, always ready to act
• Creative, challenging existing assumptions, and finding ways to leverage technology and team talent to solve problems
• Curious, wanting to know the whole story to make informed decisions
• Problem solver, taking a deep dive into details while keeping the big picture in mind
• Anti-status quo, acting on ideas to change things
• Communicative, comfortable with and understanding the importance of phone communications throughout the claims process

What you'll do

• Flexibility to switch between claims handling and coaching/feedback
• Agility to pivot focus quickly
• Consistently dependable in meeting or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise on claim trends and loss mitigation

Job Duties

• Serve as backup/leader when the Manager/Director is out of office
• Responsible for initial onboarding tasks/access and new hire cultural immersion
• Subject Matter Expert for first-line questions, escalations, and roundtable discussions
• Increase reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees

Qualifications

• Minimum of 5 years of insurance claims experience in the Delivery/Courier space with bodily injury and property damage experience
• Minimum of 3 years of leadership experience, preferably in a remote environment
• Comfortable with technology and the ability to evolve claims systems and processes for better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – supporting fresh, healthy, happy, and energized employees
• Generous family leave policy
• Work from anywhere to facilitate work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment provided

Additional benefits

• Listen to and incorporate feedback to enhance and improve the claims role
• Work toward reducing and eliminating administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

Company Information

Reserv Claims Analysis, LLC
Remote (Atlanta, GA)