BI Claims Manager, Courier Delivery

About Reserv

Reserv is an insurtech company dedicated to creating and incubating AI and automation technology to simplify claims processes. Founded by experienced professionals in SaaS and digital claims, Reserv is backed by Bain Capital and Altai Ventures and started operations in May 2022. Our mission is to automate complex tasks and set new standards for TPAs, insurance technology providers, and adjusters.

About the role

As a Bodily Injury Manager at Reserv, you will support a claims director/vice president with leadership and claim technical responsibilities. Your role will involve overseeing the Commercial Transportation, Delivery/Courier Claims adjusting staff and serving as a critical member of the team, interacting with customers, and clients. This position requires a blend of management and individual contributor responsibilities.

Who you are

• Highly motivated and growth-oriented, impactful and influential
• Claims professional with a track record of success in commercial transportation (Delivery/Courier) claims adjudication
• Strong leader with a proven track record of peer and project leadership
• Tech-oriented, excited by the prospect of building a tech-driven claims organization
• Passionate about your team, customers, and service
• Empathetic leader, exercising empathy and patience towards everyone you interact with
• Sense of urgency, always ready to act
• Creative, challenging existing assumptions, and finding ways to leverage technology and team talent
• Curious, wanting to know the whole story to make the right decisions
• Problem solver, able to take a 'deep dive' into details while staying focused on the big picture
• Anti-status quo, acting on ideas to change things
• Communicative, comfortable with and understanding the importance of phone communications throughout the claims process

What you'll do

• Flexibility to switch between claims handling and coaching/feedback
• Agility to pivot focus quickly
• Consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise on claim trends and loss mitigation

Job Duties

• Serve as backup/leader when the Director/Vice President is out of office
• Responsible for initial onboarding tasks/access and new hire cultural immersion
• Subject Matter Expert for first-line questions, escalations, roundtable discussions
• Increase reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/co-lead by Team Leads, Managers, and other Reserv employees

Qualifications

• Minimum of 10 years of insurance claims experience in the Delivery/Courier space with bodily injury and property damage experience
• Minimum of 5 years of leadership experience with a preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additional benefits

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

Company Information

Reserv Claims Analysis, LLC
Remote (Atlanta, GA)