APD Claims Manager, Courier Delivery

About the role

We are looking for a Property Damage Liability Manager to join our dynamic team. This role involves providing support to a claims director/vice president, overseeing work within the Commercial Transportation, Delivery/Courier Claims adjusting staff, and serving as a working leader.

Requirements

• Minimum 10 years of experience in commercial transportation, with a focus on delivery and/or courier claims
• Minimum of 5 years of leadership experience, preferably in a fully remote environment
• Active licensure, home state or designated home state
• Willingness to obtain all relevant licenses within 45 days of hire

About Reserv

Reserv is an insurtech company dedicated to automating claims processes using AI and automation technology. Founded by experienced professionals, Reserv is backed by venture capital firms and has been operating since May 2022. Our mission is to simplify claims and set new standards in the industry.

Job Duties

• Serve as backup/leader when the Director/Vice President is out of office
• Responsible for initial onboarding tasks/new hire cultural immersion
• Subject Matter Expert for first-line questions, escalations, and roundtable discussions
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Lead and co-lead team Huddles and Elevated Claims Experience Workshops
• Identify and discuss topics and trends in team Huddles and Elevated Claims Experience Workshops
• Customer Obsession Champions - Active advocates who help leadership cultivate a customer-centric mindset

Qualifications

• Minimum of 10 years of insurance claims experience in the Delivery/Courier space with bodily injury and property damage experience
• Minimum of 5 years of leadership experience, preferably in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want
• Technology is something that should make your life easier, not harder!
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment