Claims Manager - Trucking (APD)

About the role

We manage a team of claims professionals managing claims in multiple lines of business. Our goal is to deliver operational effectiveness through leveraging technology and analytics to drive better efficiencies and performance.

Responsibilities

• Manage a team of team leads and adjusters managing a mix of accounts and lines of business
• Implement and maintain best practices for claims handling, including: claim intake, investigation, evaluation, settlement, and recovery
• Monitor and analyze claims data to identify trends, patterns, and areas for process improvement
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Responsible for accuracy and adequacy of all aspects of claim reserving
• Develop and implement strategies to mitigate fraudulent claims and ensure compliance with legal and regulatory requirements
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Execute on performance management; attract, hire, retain and provide high level of training
• Collaborate with internal teams, such as Account Management, Compliance, and Claim Operations, to resolve complex or escalated claims-related issues
• Establish and maintain strong relationships with external stakeholders, including policyholders, agents, brokers, and legal representatives
• Prepare and present comprehensive claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

Requirements

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• 10+ years in insurance claims management experience in multiple lines of business, preference for trucking, general liability and/or auto with bodily injury experience
• 5+ years management experience with preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

Qualifications

• Experience in handling and/or managing multi lines of business
• Foundational understanding of claims
• Technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation
• Proven results leveraging technology and analytics

Skills

• Leadership skills
• Technical skills
• Problem-solving skills
• Emotional intelligence
• Communication skills

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want
• Technology to make your life easier
• Feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Reduce and eliminate administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment