Claims Support Specialist I

About the role

This position provides timely, efficient and high-quality administrative claims support to the TAC Risk Management Services (RMS) Claims division as set forth in the Claims Standards & Procedures, customer service and timely updates to TAC RMP members, county officials, staff, and the general public.

Essential Job Functions

• Perform claims intake and file set up for assigned lines of coverage.
• Maintain and distribute accurate, timely, and professional written correspondence.
• Process claims payments, including settlements and other accounts payable, and provide notification on payments to TAC staff, defense and plaintiff’s counsel.
• Manage files from within the risk information management system (RMIS), including timely and accurate input of claims related information, scanning, document uploading and storage.
• Index and distribute all claims documents, mail and faxes as well as provide copying and filing services.
• Prepare spreadsheets and reports.
• Work with divisional and interdepartmental teams on projects to represent the Claims Division.
• Perform other duties as assigned.

Experience / Education Requirements

• A high school graduate or equivalent required.
• An associates’ or bachelors’ degree preferred.
• A minimum of one (1) year of experience in a clerical environment required - claims environment preferred.
• Texas Department of Insurance all lines adjuster license preferred.
• Experience with insurance company, pool or third-party administrator preferred.
• Bilingual (Spanish) preferred.
• Prior auto physical damage claims and liability adjusting experience preferred.

Other Knowledge, Skills & Abilities

• Excellent communication skills, both written and verbal, and the ability to relate to persons with a variety of cultural, economic and educational backgrounds.
• Good working knowledge of insurance and the claims process as well as legal terms related to claims.
• A high degree of professionalism and confidentiality in representing TAC in significant contacts with elected officials, members, claimants, and others.
• Proficient in use of personal computer and Microsoft Office.
• Must have or develop proficiency in the risk information management system (RMIS).
• Excellent time management, attention to detail, and record keeping required.
• Ability to function in a fast-paced environment with a high degree of efficiency, accuracy and the ability to prioritize tasks and requests.

Physical Requirements

• May be required to remain in a stationary position for extended periods of time.
• May be required to lift or move boxes and designated TAC equipment, up to 25 pounds.
• May be required to stand, bend, kneel, reach or squat occasionally for extended lengths of time.
• May be required to climb stairs or a ladder.
• May require minimal travel.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.