Claims Service Specialist I

Key Responsibilities

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
• Contact all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
• Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
• Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains an effective reminder system.
• Negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
• Keeps management informed of activities and problems with in assigned area of responsibility.
• Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
• Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
• Maintains claim files and document claim file activities in accordance with established procedures.
• Successfully completes all required in-house training.
• Manages and tracks all claims referred to Subrogation counsel.
• Daily navigation and management of E-Subro Hub.
• Prepares well written contentions for arbitration filings when liability and damages are in dispute.

Requirements

• Success will be measured based on individual results compared to all established department standards in Customer Service, Teamwork, Loss and Expense Management as well as Continuous Improvement.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $49,010 ($26.00 an hour) - $51,008 ($27.09 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.