Claims Service Representative - Countryway

About the role

Countryway of Virginia Farm Bureau is seeking a Customer Service Representative. The CSR handles windshield and towing claims, rental cars, claim dispatching, scheduling and processing salvage vehicles, medical bill processing, answers telephones, assists department with document processing and creation, and other duties necessary to serve customers and claimants.

Responsibilities

• Maintain the glass/rental help desk
• Dispatch claims
• Evaluate and determine claim assignments
• Ensure customers are receiving best possible customer service
• Verify and pay towing claims
• Set up car rentals with appropriate rental firms and pay rental invoices
• Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs
• Maintain salvage programs and record/process salvage titles
• Assist entire unit with claim set-up, payments, mailings etc.
• Back-up other personnel on all claim types (Auto Physical damage, Medical Management, Liability, Property) when required
• Process all types of claims as required
• Serve as a technical resource for other claim department personnel
• Process Medical Claims bills and invoices (ME, MP, No-Fault/PIP, etc.)
• Process incoming mail and messages
• Provide management reports as required
• Assist with mail in the unit
• Answer phones and back-up all other representatives
• All other duties as assigned by the supervisor

Requirements

• High school diploma or equivalent
• Previous claims experience

Skills

• Previous experience with on-line and stand-alone computer systems
• Proven customer service skills
• Dependable
• Excellent oral and written communication skills
• Strong organizational skills
• Strong computer skills (Word and Excel)
• High level of initiative/motivation
• Excellent attention to detail and time management
• Ability to multi-task, prioritize and organize with limited supervision
• Ability to build rapport quickly

Preferred Qualifications

• INS Insurance courses
• AIC Insurance courses
• Previous Countryway Claim Experience

Benefits

• Ongoing job development and support in all roles
• Paid training and continuing education reimbursement
• Medical and dental insurance available on your first day
• Generous employee 401K contribution
• Excellent Paid Time off (PTO) plan

Hybrid schedule is offered, after in-office 6-month training period is completed.