Claims Service Representative

PRIMARY DUTIES

• Answer phone calls to enter new claims and answer customer questions.
• Maintain the glass/ rental help desk.
• Evaluate and determine claim assignments.
• Ensure customers are receiving best possible customer service.
• Verify and pay towing claims.
• Set up car rentals with appropriate rental firms and pay rental invoices.
• Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs.
• Maintain salvage programs and record/process salvage titles.
• Assist with mail in the unit.
• Back-up other CSRs.

ADDITIONAL DUTIES

• Provide management reports monthly.

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

• A high school diploma or equivalent.
• Previous claims experience.

MINIMUM SKILL QUALIFICATIONS

• Previous experience with on-line and stand-alone computer systems.
• Proven customer service skills.
• Dependable.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Strong computer skills (Word and Excel).
• High level of initiative/motivation.
• Excellent attention to detail and time management.
• Able to multi-task, prioritize and organize with limited supervision.
• Able to build rapport quickly.

PREFERRED QUALIFICATIONS

• INS Insurance courses.
• AIC Insurance courses.

BENEFITS

• Ongoing job development and support in all roles.
• Paid training and continuing education reimbursement.
• Medical and dental insurance available on your first day.
• Generous employee 401K contribution.
• Excellent Paid Time off (PTO) plan.