Claims Service Representative

About the role

Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

Responsibilities

• Review, investigate, evaluate, negotiate and settle assigned claims involving multi-line insurance coverage that do not require field investigation.
• Determine whether the loss is covered and if our client member is liable.
• Determine the value of lost property and assist in setting reasonable reserves.
• Prepare detailed and organized running notes, written reports and documentation in accordance with established procedures.
• Maintain a service-oriented attitude at all times by maintaining professional and productive relationships with coworkers, supervisors, agents, agency managers, claimants, policyholders, doctors, attorneys, and others.

Requirements

• A high school diploma or equivalent plus 1+ years of relevant experience.
• An associates degree or equivalent preferred.
• Insurance experience (specifically claims or underwriting experience) is preferred.
• An agriculture background/knowledge is helpful.
• Exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims.
• Exceptional customer service skills, including strong verbal and written communication skills.
• Excellent phone skills required as approximately 50% of time will be spent on the phone.
• A high attention to detail and strong organizational skills.
• Advanced computer skills are required in order to quickly learn our multiple systems.
• Progress towards industry education is expected (AIC, CPCU, AEI programs, etc.).

Qualifications

• Ability to work 8am-4:30pm Monday through Friday from our office in Manhattan, KS.
• After 90 days of employment, a hybrid work arrangement of 2 work from home days is allowed.

Skills

• Independent judgment and decision-making skills.
• Customer service skills, including strong verbal and written communication skills.
• Phone skills.
• Attention to detail and organizational skills.
• Advanced computer skills.

Benefits

• Enhanced 401K with a match.
• Low cost health, dental, and vision benefits.
• Life and disability insurance options.
• Paid time off, including holidays and volunteer time.
• Onsite wellness facility and cafeteria.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.