Claims Resolution Adjuster II - EST/CST/MST/PST - Remote

We need to produce HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content. We must not repeat job title as heading. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. We need to preserve all substantive info. Let's parse the posting. Content: - Intro paragraph about Allstate (mission). Could be "About the role" or maybe "About Allstate". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading and include description of role and company. - Job Description: As a Claims Resolution Adjuster, your main focus will be investigating automobile accidents involving bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. The Claims Resolution Adjuster will primarily be responsible for the liability investigation and ultimate decisions, identifying injured parties beyond who is listed at FNOL (First Notice of Loss), and recognizing impactful risk potential on claim files. They will be responsible for supporting the claimant throughout the vehicle restoration process and providing feedback on the Auto process in general. The Claims Resolution Adjuster and Casualty Adjusters will work hand-in-hand throughout the claims process. This position is not available to residents of California, Washington, Alaska, Hawaii, or Puerto Rico. - Schedule: 8-hour shift Mon-Fri | 8:00am - 4:30pm with potential Saturday duty rotation. - Then bullet list of hats: The Customer Service Expert – ... The Investigator – ... The Effective Communicator – ... The Negotiator – ... The Problem Solver – ... The Recorder – ... These are responsibilities/duties. Could be under Responsibilities heading as a list. - Qualifications: 2+ years Claims experience, specifically Casualty Bodily Injury claims background. Claims investigation and negotiation experience is preferred. Experience with liability investigations, investigating coverage, PD coverage, set MOI, rental and resolving liability a plus. Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately. Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully. - Remote Work: This position is a remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States within one of the listed time zones above. When you work from home full time, you’ll need: A dedicated workspace in your residence that is private and free from distractions. A minimum internet bandwidth of 50 MB down/5 MB up. Appropriate work surface and seating. - What will Allstate provide? A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse). Connectivity reimbursement of $80 per month to offset some of the cost of internet. - Notice of Licensing Requirement: As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed. - Sign-On Bonus: You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designate Home State (DHS) Florida or Texas License, and/or applicable Appraiser License. *Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.* - Allstate Benefits: Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes: Competitive pay with needed support for continuous development and career advancement. Flexibility in scheduling and a time off policy that helps support your work/life balance. Initial and ongoing training to get you proficient in your new role. Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more. - Please Note: In our virtual environment, employees are required to engage and participate on camera during online meetings and trainings. The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job. - Skills: Business Communications, Critical Thinking, Fraud Investigations, Information Collection, Time Management - Compensation: Compensation offered for this role is 50,000.00 - 75,050.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. - Additional paragraphs about joining team etc. Might be considered fluff but we can include under About the role maybe. - Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload. To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter. Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should strip out the long EEO paragraph, visa sponsorship note, Fair Chance Ordinance links, etc. Also remove duplicated lines like "Allstate provides a comprehensive technology setup..." which appears earlier. Also remove interview instructions (Valid Photo Identification etc.) as application instructions. We need to preserve substantive info: role description, responsibilities, qualifications, remote work requirements, what Allstate provides, licensing requirement, sign-on bonus, benefits, schedule, skills, compensation. We should not include sections with placeholder or vague like "commensurate with experience". Not present. We need to decide which headings to use. Potential sections: - About the role (or About Allstate) – include intro paragraph about Allstate mission and role overview. - Responsibilities – include the detailed duties (investigating accidents, assessing coverage, liability, damages, customer communication, negotiation, liability investigation, identifying injured parties, supporting claimant, working with casualty adjusters, plus the hats list). Could be a list. - Requirements – maybe include location restriction (not available to residents of certain states) and remote work requirements? But we have Qualifications separate. Could put location restriction under Requirements. - Qualifications – include experience, skills, etc. - Benefits – include Allstate benefits description (time off, healthcare, retirement, 401K, education reimbursement, etc.) plus technology bundle and connectivity reimbursement? Actually technology bundle is under "What will Allstate provide?" which could be part of Benefits or separate "Equipment". But we only have headings list: Benefits, Pay, Schedule. Could put technology bundle under Benefits as part of what Allstate provides. Or we could create a separate section "Equipment" but not in allowed headings; better to fold into Benefits. - Pay – include compensation range. - Schedule – include shift details. - Skills – include list. We should not create headings for Licensing Requirement or Sign-On Bonus unless we can fit them under Qualifications or Benefits? Licensing requirement could be under Qualifications (maybe as a note). Sign-On Bonus could be under Benefits or Pay? It's a bonus, could be under Benefits. We'll include under Benefits as a bullet. We must not repeat job title as heading. So no

Claims Resolution Adjuster

. We must not put Job ID/requisition numbers as headings – none present. We must output only HTML fragment, no /, no markdown. Let's craft. Structure:

About the role

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of customers’ evolving needs. As a Claims Resolution Adjuster, your main focus will be investigating automobile accidents involving bodily injury. You will work remotely from home, assessing coverage, liability, and damages while providing exceptional customer service via voice, email, and text. You will use innovative platforms and tools to negotiate fair injury settlements with all parties involved, conduct liability investigations, identify injured parties beyond the FNOL, recognize risk potential, support claimants through vehicle restoration, and collaborate closely with Casualty Adjusters.

Responsibilities

• Investigate automobile accidents involving bodily injury.
• Assess coverage, liability, and damages.
• Provide exceptional customer service via phone, email, and text.
• Engage in negotiation processes to reach fair injury settlements.
• Conduct liability investigations and identify injured parties beyond FNOL.
• Recognize impactful risk potential on claim files.
• Support claimants throughout the vehicle restoration process.
• Provide feedback