Property Claims Adjuster (Remote, MST, PST)

Key Responsibilities

• Manage end-to-end property claim handling from first notice of loss through closure, including supplements, ensuring timely and accurate resolution.
• Conduct thorough investigations including review of policy terms, coverage analysis, and determination of liability.
• Examine claims for potential subrogation opportunities and identify potential fraudulent issues.
• Determine the appropriate method of inspection (virtual, field, or third-party) based on claim complexity and circumstances.
• Conduct virtual inspections using video, AI-assisted tools, and other emerging technology platforms.
• Complete accurate property damage estimates using Cotality estimating software, adhering to established standard practices.
• Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation.
• Adhere to reserving best practices and update reserves accurately throughout the life of the claim.
• Proactively handle claims with a commitment to timeliness and exceeding expectations.
• Provide superior customer service to policyholders, claimants, and agents throughout the claims process.
• Discuss claim status and provide regular updates to insureds, claimants, agents, and leadership, always maintaining clear and professional communication.
• Negotiate settlement of claims with insureds, claimants, and vendors with fairness and professionalism.
• Remain logged into phone queues to assist customers and respond promptly to inbound inquiries.
• Manage and collaborate with vendor partners including contractors, independent adjusters, engineers, and other service providers.
• Partner with internal functions — including SIU, Subrogation, Legal, and Underwriting — to drive aligned claim outcomes.
• Provide input and ideas for continuous process improvement, identifying opportunities to enhance efficiency and claim quality.
• Work CAT hours during storm events or periods of high claim volume as needed.
• Support a collaborative team environment and contribute to a culture of accountability, learning and improvement.

Requirements

• 8+ years of property adjusting claims experience and customer service
• Experience writing estimates in Cotality, Xactimate, or a comparable platform
• Experience writing estimates using information provided by field inspections, not only reviewing field adjuster estimates
• Active adjuster license(s) or eligibility to obtain licenses in all required states; must maintain licensure as a condition of continued employment
• Experience in a remote or hybrid claims environment
• Proficiency in Microsoft and Google productivity tools
• Excellent written and verbal communication skills
• Strong organization, time management, and multi-tasking abilities
• Strong negotiation and problem-solving skills
• Ability to work from home without distraction
• Tech-savvy with comfort using high-end technology tools for adjusting (virtual inspections, estimating platforms, etc.)
• Ability to work effectively both independently and within a fast-paced team environment
• Comfortable with constant change, adaptability, and flexibility in a rapidly growing company

Preferred Qualifications

• MST & PST timezones
• Experience with virtual inspection tools and AI-assisted claims platforms
• Exposure to catastrophe (CAT) claim operations
• Innovative mindset with a track record of contributing to process improvement
• Experience with MacBook and Google Suite products in claims handling
• Bachelor’s Degree or equivalent combination of education and experience
• CCP, CPCU, AIC or other relevant professional designation