Claims Resolution Adjuster - Remote (EST/CST)

About the role

Drive sales growth by engaging with interested prospective customers all while working remote. No cold calling—connect through inbound calls and proactive outbound calls with active insurance shoppers. Enjoy competitive compensation with a base salary + uncapped performance-based incentives. Sell reputable products from Allstate and our family of brands.

Responsibilities

• Investigate automobile accidents involving bodily injury
• Assess coverage, liability, and damages while providing exceptional customer service
• Engage in negotiation processes to reach fair injury settlements with all parties involved
• Identify injured parties beyond those listed at FNOL (First Notice of Loss)
• Recognize impactful risk potential on claim files
• Support the claimant throughout the vehicle restoration process
• Provide feedback on the Auto process in general
• Work hand-in-hand with Casualty Adjusters throughout the claims process

Requirements

• 2+ years Claims experience, specifically Casualty Bodily Injury claims background
• Claims investigation and negotiation experience is preferred
• Experience with liability investigations, investigating coverage, PD coverage, set MOI, rental and resolving liability a plus
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully

Qualifications

• Reside in either the Eastern (EST) or Central (CST) time zones
• Not available to residents of California, Washington, Alaska, Hawaii, or Puerto Rico
• Schedule: 8-hour shift Mon-Fri | 8:00am – 4:30pm or 9:00am – 5:30pm with potential Saturday duty rotation

Skills

• Bodily Injury Claims
• Claims Resolution
• Communication
• Insurance Claims
• Liability Analysis
• Time Management

Benefits

• Competitive pay with needed support for continuous development and career advancement
• Flexibility in scheduling and a time off policy that helps support your work/life balance
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life

Pay

Compensation offered for this role is 20.77 – 32.67 per hour and is based on experience and qualifications.

Schedule

8-hour shift Mon-Fri | 8:00am – 4:30pm or 9:00am – 5:30pm with potential Saturday duty rotation.

Remote Work

• This position is a remote home-based role
• A dedicated workspace in your residence that is private and free from distractions is required
• A minimum internet bandwidth of 50 MB down/5 MB up is required
• Appropriate work surface and seating are required

What will Allstate provide?

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse)
• Connectivity reimbursement of $80 per month to offset some of the cost of internet

Sign-On Bonus

You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designate Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

Skills Required

• Bodily Injury Claims
• Claims Resolution
• Communication
• Insurance Claims
• Liability Analysis
• Time Management

Compensation

Compensation offered for this role is 20.77 – 32.67 per hour and is based on experience and qualifications.

Notice of Licensing Requirement

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Company Policies

• Competitive pay with needed support for continuous development and career advancement
• Flexibility in scheduling and a time off policy that helps support your work/life balance
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life

Our Shared Purpose

As an expert on our products and services, you can give customers personalized attention and innovative solutions to make their lives easier.

How We Support You

• Access to resources and incentives to keep you feeling challenged and excited about your careers

Make An Impact

As a member of our sales team, you’ll bring a sense of ease and support to customers looking for a better understanding of their protection options. Whether in the field or talking to customers over the phone, you’ll continue to build 1-to-1 relationships and provide exceptional customer service.