Claims Resolution Adjuster II - Remote (AZ)

About the role

As a Claims Resolution Adjuster, your main focus will be investigating automobile accidents involving bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved.

The Claims Resolution Adjuster will primarily be responsible for the liability investigation and ultimate decisions, identifying injured parties beyond who is listed at FNOL (First Notice of Loss), and recognizing impactful risk potential on claim files. They will be responsible for supporting the claimant throughout the vehicle restoration process and providing feedback on the Auto process in general. The Claims Resolution Adjuster and Casualty Adjusters will work hand-in-hand throughout the claims process.

This position is not available to residents of California, Washington, Alaska, Hawaii, or Puerto Rico.

Responsibilities

• Live into Allstate’s Claims Culture by caring, empowering, and restoring through compassionate, clear, and committed partnership in each Casualty claim.
• Confidently and independently investigate casualty (and applicable LOB) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Use phone, email, and video chat to guide customers through a fast, fair, and easy claims process, offering their preferred communication method.
• Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants in accordance with legal and business standards.
• Utilize multiple tools (estimate tools, job aids, settlement platforms) and critical thinking skills to solve problems in a fast-paced environment.
• Protect the company financially by executing policies and maintaining clear, timely, and accurate documentation in claims systems.

Requirements

• 2+ years of Claims experience, specifically in Casualty Bodily Injury claims.
• Claims investigation and negotiation experience is preferred.
• Experience with liability investigations, coverage assessment, property damage (PD) coverage, setting mechanism of injury (MOI), rental, and resolving liability is a plus.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Remote home-based role within the United States (excluding California, Washington, Alaska, Hawaii, and Puerto Rico).
• A dedicated, private workspace free from distractions, with a minimum internet bandwidth of 50 MB down/5 MB up.

Benefits

• Competitive pay with support for continuous development and career advancement.
• Flexible scheduling and a time-off policy to support work/life balance.
• Initial and ongoing training to ensure proficiency in your role.
• Comprehensive benefits including a 401K/pension, education reimbursement, and programs to balance work with life.
• Technology bundle (laptop, monitors, headset, keyboard, mouse) provided.
• Monthly connectivity reimbursement of $80 to offset internet costs.

Pay

Compensation offered for this role is $50,000.00 - $75,050.00 annually, based on experience and qualifications.

Schedule

8-hour shift Monday-Friday, 8:00 AM - 4:30 PM, with potential Saturday duty rotation.

Skills

• Business Communications
• Critical Thinking
• Fraud Investigations
• Information Collection
• Time Management

As a condition of employment, you may be required to obtain an adjuster and/or appraiser license within 60 days of hire, which includes passing an additional background check. If eligible, you may receive a $1,000 Licensing Sign-On Bonus for holding applicable active licenses (e.g., Home Resident Property & Casualty License, Designate Home State (DHS) Florida or Texas License, and/or applicable Appraiser License).