Claims Adjuster I (Remote)

About the role

Century Automotive Service Corporation, a Mapfre USA company, is seeking skilled Vehicle Repair Claims Adjusters to join their team either remotely or in a hybrid capacity based in Albuquerque, New Mexico. This position plays a critical role in delivering an excellent customer experience while ensuring claims are handled efficiently and accurately.

Responsibilities

- Manage and adjudicate 20–30 vehicle service contract (VSC) claims daily. - Maintain a high level of responsiveness, including: - Answering incoming calls within 60 seconds. - Handling 40+ calls per day on average. - Provide prompt, professional, and solution-oriented support to customers, clients, and repair facilities. - Resolve escalated or complex claims and customer concerns to successful outcomes. - Build and maintain strong working relationships with internal teams and external partners. - Collaborate closely with Claims leadership to quickly address and resolve issues. - Contribute to special projects and continuous improvement initiatives.

Qualifications

- High school diploma required; 3–5 years of automotive industry experience preferred. - Hands-on automotive experience required (vehicle repair, service writing, or technician background). - Ability to thrive in a fast-paced, high-volume call center environment. - Strong problem-solving skills with a focus on removing obstacles and improving workflow efficiency. - Solid technical skills, including proficiency with Microsoft Office (Word, Excel, etc.). - Excellent communication and interpersonal skills, with a strong customer-first mindset.

Pay

The typical starting salary range for this role is $48,000 - $54,500 (non-exempt).