Claims Representative Trainee

Responsibilities

• Provides first line customer service contact for claims reporting activity.
• Utilizes Claims Call Center Best Practices in all activities.
• Creates loss reports by securing information from policyholders, claimants, agents, or other parties.
• Establishes the claim by direct entry of claim data via computerized claims systems.
• Helps determine liability (who's at fault for the damages).
• Interviews customers, claimants, and witnesses.
• PARTNERS WITH APPRAISERS/ESTIMATORS TO MANAGE VEHICLE REPAIRS.
• Negotiates with customers and other insurance carriers.
• Implements and upholds all policies of Traders along with the willingness to work hard in a fast-paced and ever-changing environment.
• Ensures all operations are consistent with the stated mission and direction set forth by Traders.
• Demonstrated ownership attitude with the ability to be analytical and make accurate decisions.
• Excellent customer service and negotiating skills.
• Strong verbal and written communication skills.
• Personal computer literate with proficiency in the use of Word and Excel.

Requirements

• A high school diploma is required, along with some experience in retail or customer service—especially in fast-paced environments.
• Candidates must also be able to obtain and maintain an Adjuster license in required states.
• We are open to motivated new college graduates who are interested in starting a career in the insurance claims field.
• We also welcome candidates with prior claims experience.

Qualifications

• Strong problem solving and organizational skills.
• Willingness to work hard in a fast-paced and ever-changing environment.

Benefits

• Group Medical/Dental/Vision
• Employee & Dependent Life Insurance
• Paid Time Off
• 401K Plan

Pay

Salary ranges from $46,000 - $70,000 depending on experience.

Schedule

Full-time remote position.