Claims Rep Trainee

About the Role

Glatfelter Insurance Group is seeking a Claims Representative Trainee in our claims division. This customer-facing claims adjuster position's primary responsibilities include the direct handling and payment of insurance claims within the handler's designated line of business, technical specialty, and financial authority with appropriate supervisory support. Upon hire, the associate will complete a training curriculum during which all required licenses shall be obtained, and technical claim handling training will be successfully completed. This position requires in-office work attendance at our home office in York, PA.

Requirements

• Secondary School diploma or equivalent; college degree preferred
• Effective verbal and written communication skills
• Efficient time management skills, organization, and ability to prioritize daily tasks
• Proficiency with computer applications (standard Microsoft products), keyboard/typing, and telecommunication tools and technology
• Quality focus and attention to detail
• Ability to perform calculations, prepare reports, and maintain files
• Effective interpersonal skills and ability to work as part of a team

Upon employment, the Associate is required to:

• Develop a working knowledge and understanding of GCM (Glatfelter Claims Management) processes and procedures as well as GIG (Glatfelter Insurance Group) culture, products, and services within an appropriate period
• Develop functional proficiency in the use of GIG/GCM computer systems and applications
• Complete required training assigned to enhance knowledge, expand technical understanding, and develop skills
• Obtain all required adjuster licenses during the assigned training period
• Demonstrate ability to take ownership of assigned tasks and complete tasks timely and accurately

Responsibilities

• Proactive handling of assigned claims in compliance with applicable state regulatory requirements, departmental standards, confidentiality, and designated financial authority
• Upholding the highest standards of customer satisfaction and service to insureds, brokers, regional directors, and other interested parties while fulfilling obligations to protect our insured’s interests and the company’s assets
• Communicating investigation and handling status and final determinations to insureds and claimants in compliance with regulatory requirements and departmental standards, including verbal communications, routine written correspondence, and issuance of formal denial, disclaimer, and reservation of rights letters
• Representing GIG through continuous countrywide contact with insureds, claimants, brokers, insurance carriers, and vendors
• Maintaining claim file integrity to document activity, preserve evidence in an organized fashion, capture accurate claims data, demonstrate proper reserving practices, and provide an appropriate basis for all claims handling decisions
• Performing all specialized tasks and duties necessary for the prompt and efficient handling of assigned claims within the handler’s designated specialty/line(s) of business

Benefits

Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most—your health care, savings, financial protection, and wellbeing. Benefits include:

• 17 paid holidays (which includes a personal holiday and mental health and wellness day)
• A variety of leaves for personal, health, family, and volunteer needs
• Professional development opportunities to hone skills for career advancement
• Tuition reimbursement program for eligible associates to enhance education, skills, and knowledge in areas related to their current or future positions