Claims Representative Trainee

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from a kitchen-table, one-man-operation to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers, and more than 30,000 clients. Founded as The Glatfelter Agency, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was established in 1969. Glatfelter has expanded to include specialized program business for public entities, educational institutions, healthcare facilities, and religious organizations, providing comprehensive insurance solutions including property, casualty, and life insurance. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Role

Glatfelter Insurance Group is seeking a Claims Representative Trainee in our claims division. This customer-facing claims adjuster position involves the direct handling and payment of insurance claims within the handler's designated line of business, technical specialty, and financial authority, with appropriate supervisory support. The associate will complete a training curriculum, obtain all required licenses, and successfully complete technical claim handling training. This position requires in-office work attendance at our home office in York, PA.

Requirements

• Secondary School diploma or equivalent; college degree preferred
• Effective verbal and written communication skills
• Efficient time management skills, organization, and ability to prioritize daily tasks
• Proficiency with computer applications (standard Microsoft products), keyboard/typing, and telecommunication tools and technology
• Quality focus and attention to detail
• Ability to perform calculations, prepare reports, and maintain files
• Effective interpersonal skills and ability to work as part of a team

Responsibilities

• Develop a working knowledge and understanding of GCM (Glatfelter Claims Management) processes and procedures, as well as GIG (Glatfelter Insurance Group) culture, products, and services within an appropriate period
• Develop functional proficiency in the use of GIG/GCM computer systems and applications
• Complete required training to enhance knowledge, expand technical understanding, and develop skills
• Obtain all required adjuster licenses during the assigned training period
• Demonstrate ability to take ownership of assigned tasks and complete them timely and accurately
• Proactively handle assigned claims in compliance with applicable state regulatory requirements, departmental standards, confidentiality, and designated financial authority
• Uphold the highest standards of customer satisfaction and service to insureds, brokers, regional directors, and other interested parties while protecting our insured’s interests and the company’s assets
• Communicate investigation and handling status, as well as final determinations, to insureds and claimants in compliance with regulatory requirements and departmental standards (including verbal communications, routine written correspondence, and formal denial, disclaimer, and reservation of rights letters)
• Represent GIG through continuous countrywide contact with insureds, claimants, brokers, insurance carriers, and vendors
• Maintain claim file integrity to document activity, preserve evidence, capture accurate claims data, demonstrate proper reserving practices, and provide an appropriate basis for all claims handling decisions
• Perform all specialized tasks and duties necessary for the prompt and efficient handling of assigned claims within the handler’s designated specialty/line(s) of business

Benefits

• 17 paid holidays (including a personal holiday and mental health and wellness day)
• A variety of leaves for personal, health, family, and volunteer needs
• Professional development opportunities, including a tuition reimbursement program for eligible associates to enhance education, skills, and knowledge in areas related to their current or future positions

Glatfelter is honored to have been named a Best Place to Work in PA since 2005.