Claims Quality Specialist Lead

We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use only sections with real content. No job title heading. Remove boilerplate. Preserve all substantive info. We need to parse the posting. Content: Introduction paragraph: "At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose." That's about the company; could be "About the role"? Actually "About the role" heading is for role specifics. The intro is more about company culture. Could be placed under "About the role"? But we need to follow headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have sections: Overview Role specifics: Jurisdictions: USLicenses: Preferred but not requiredLocation: This role is eligible for fully remote work. That's metadata; we can fold into a short p or drop. Probably we can include a short p with that info. Then "How You'll Make An Impact" bullet list: Conduct quality reviews... etc. That's responsibilities. Then "About You" paragraph: Potential candidates should have the following: Claims Background: Commercial General Liability. Quality Assurance, File Audit, Technical Claims Review, Training, Coaching, or Operational Excellence experience. Jurisdictional Experience: USPrevious experience reviewing claims for technical accuracy, compliance, quality standards, and best practices strongly preferred. As a key member of our Claims Quality team, you will: Evaluate claim files and claim handling performance against established quality standards and client expectations. Collaborate with operational leaders to identify trends and implement process improvements. Provide coaching and technical feedback that drives quality results and improves overall claims performance. Analyze data and quality metrics to support operational excellence initiatives. Think critically, solve problems, and prioritize activities to optimally serve clients and business objectives. Then "REQUIRED QUALIFICATIONS:" list: High School Diploma. Minimum of 5 years related claims experience. Minimum of 2 years quality assurance, technical review, auditing, coaching, training, or supervisory experience preferred. Strong understanding of claims best practices, coverage analysis, investigation, documentation, litigation management, reserving, and resolution strategies. Strong analytical, organizational, and communication skills. Computer experience with related claims and business software. Then "DESIRED:" Bachelor's Degree. Industry designations such as AIC, CPCU, ARM, AINS, SCLA, or similar. Experience facilitating training, calibration sessions, or quality initiatives. Experience developing performance metrics, scorecards, and reporting. Then hashtags: #Quality #ClaimsQuality #GallagherBassett (ignore). Then "Compensation And Benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensationComprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)" We need to remove EEO boilerplate etc. So we should drop the last sentence about affirmative action etc. Also drop "For more information, visit our Benefits page." maybe keep? It's a link but we can drop as it's boilerplate. Keep substantive benefits: Competitive compensation, Comprehensive benefits programs designed to support your well-being, Career development opportunities and ongoing learning, A collaborative, people-first culture with accessible leadership, The opportunity to do meaningful work with global reach and local impact. We also need to consider Pay and Schedule sections: Not present. So we should not create them. Benefits section: we have content. So we can have

Benefits

with

• items. Skills: maybe we can extract skills from responsibilities/qualifications: Strong analytical, organizational, and communication skills. Computer experience with related claims and business software. Also maybe "Claims Background: Commercial General Liability." Could be under Skills or Requirements. We need to decide sections. We have "About You" which includes qualifications and desired. Could be split into Requirements (required qualifications) and Qualifications (desired). Or we could combine. We need to follow headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to include sections only if real content. Let's map: - About the role: Could contain the introductory paragraph about company and role overview (the "Introduction" and "Overview Role specifics" maybe). We'll put the intro paragraph there. - Responsibilities: The "How You'll Make An Impact" bullet list plus maybe the "As a key member..." list (which is also responsibilities). We'll combine. - Requirements: Required qualifications (the list under REQUIRED QUALIFICATIONS). Also maybe the "Potential candidates should have the following:" (Claims Background etc.) could be considered requirements as well. But we can put those under Requirements as well. - Qualifications: Desired qualifications (the DESIRED list). Could also include "Bachelor's Degree" etc. - Skills: Could extract skills like "Strong analytical, organizational, and communication skills. Computer experience with related claims and business software." Also maybe "Claims Background: Commercial General Liability." but that's more experience. We'll put skills there. - Benefits: The compensation and benefits paragraph (excluding EEO). We'll list items. - Pay: Not present, skip. - Schedule: Not present, skip. We must not repeat job title as heading. No Job ID. We must not include boilerplate like EEO, etc. We must preserve all substantive information; do not invent or summarize away detail. We need to output only HTML fragment. Let's craft. First, About the role: combine introduction paragraph and overview role specifics (jurisdictions, licenses, location). We'll make a p for intro, then maybe a p for overview specifics. But we should not create filler headings. So we will have:

  About the role

  At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

  Jurisdictions: US. Licenses: Preferred but not required. Location: This role is eligible for fully remote work.

  But we should avoid using ? Not prohibited. Could just be plain text. However we need to preserve info; we can just write a sentence: "Jurisdictions: US. Licenses: Preferred but not required. Location: This role is eligible for fully remote work." That's fine. Now Responsibilities: combine the two lists. First list from "How You'll Make An Impact": Conduct quality reviews and audits of claim files to evaluate adherence to client expectations, company best practices, regulatory requirements, and claim handling standards. Analyze audit results and identify trends, strengths, risks, and opportunities for improvement across claims operations. Partner with claims professionals, supervisors, and leadership teams to provide coaching, guidance, and feedback regarding quality expectations and claim handling performance. Support the development and delivery of training, calibration sessions, and educational resources designed to improve claims quality and consistency. Monitor compliance with client service instructions, internal procedures, quality standards, and regulatory requirements. Prepare quality reports, scorecards, and trend analyses to assist leadership with operational decision-making and continuous improvement initiatives. Participate in special projects and quality assurance initiatives supporting business goals and client expectations. Document and communicate audit findings timely and effectively while maintaining a collaborative and solution-focused approach. Second list from "As a key member of our Claims Quality team, you will:" Evaluate claim files and claim handling performance against established quality standards and client expectations. Collaborate with operational leaders to identify trends and implement process improvements. Provide coaching and technical feedback that drives quality results and improves overall claims performance. Analyze data and quality metrics to support operational excellence initiatives. Think critically, solve problems, and prioritize activities to optimally serve clients and business objectives. We can combine into a single ul with li items, ensuring no duplication. Some overlap: first item similar to "Evaluate claim files..." but we can keep both? Might be duplicate. We should preserve all substantive information; if duplicate, we could keep both but it's redundant. Better to merge similar points but not lose detail. Let's see: The first list includes "Conduct quality reviews and audits of claim files to evaluate adherence to client expectations, company best practices, regulatory requirements, and claim handling standards." The second list includes "Evaluate claim files and claim handling performance against established quality standards and client expectations." That's similar but not identical; we could keep both as separate li to preserve nuance. It's okay. We'll create ul with li for each sentence. Now Requirements: Required qualifications list plus maybe the "Potential candidates should have the following:" which includes Claims Background: Commercial General Liability. Quality Assurance, File Audit, Technical Claims Review, Training, Coaching, or Operational Excellence experience. Jurisdictional Experience: USPrevious experience reviewing claims for technical accuracy, compliance, quality standards, and best practices strongly preferred. We'll treat those as requirements as well. Thus Requirements ul includes: - High School Diploma. - Minimum of 5 years related claims experience. - Minimum of 2 years quality assurance, technical review, auditing, coaching, training, or supervisory experience preferred. - Strong understanding of claims best practices, coverage analysis, investigation, documentation, litigation management, reserving, and resolution strategies. - Strong analytical, organizational, and communication skills. - Computer experience with related claims and business software. - Claims Background: Commercial General Liability. - Quality Assurance, File Audit, Technical Claims Review, Training, Coaching, or Operational Excellence experience. - Jurisdictional Experience: US. Previous experience reviewing claims for technical accuracy, compliance, quality standards, and best practices strongly preferred. Note: Some overlap with skills; but we keep. Now Qualifications (desired): Bachelor's Degree. Industry designations such as AIC, CPCU, ARM, AINS, SCLA, or similar. Experience facilitating training, calibration sessions, or quality initiatives. Experience developing performance metrics, scorecards, and reporting. Now Skills: Could include "Strong analytical, organizational, and communication skills." and "Computer experience with related claims and business software." Also maybe "Claims Background: Commercial General Liability." but that's more experience. We'll put