Claims Manager

About the role

We are looking for an experienced Claims Manager to lead daily claims operations in Honolulu, Hawaii. This contract opportunity with the potential for a permanent role is ideal for someone who is detail oriented and can guide a high-performing team, strengthen processing accuracy, and keep service levels on track in a fast-paced environment. The role will focus on operational oversight, staff leadership, reporting, and claims system administration while ensuring compliance with applicable regulations and plan requirements. This position requires onsite work, so Hawaii residents are preferred.

Responsibilities

• Direct the day-to-day activities of the claims function, ensuring processing timeliness, quality standards, and departmental performance goals are consistently achieved.
• Lead, coach, and develop claims staff by managing onboarding, work allocation, performance feedback, and ongoing training efforts.
• Design and refine departmental procedures and claim handling standards to support efficient workflows, reliable outcomes, and alignment with regulatory and organizational expectations.
• Maintain health plan configurations within the claims platform and verify updates are accurately reflected in processing rules and setup.
• Coordinate system-related claim processing updates, including edit changes and related enhancements, to support accurate adjudication and operational continuity.
• Produce and review operational reports on a daily, weekly, and monthly basis to track productivity, monitor turnaround times, and help balance team workload.
• Analyze claims activity and departmental results to identify improvement opportunities and support informed decision-making.
• Stay informed on changes in insurance regulations, claims practices, and industry standards, applying updates to internal processes as needed.

Requirements

• High school diploma or equivalent required.
• Strong organizational, analytical, and time management abilities with a consistent focus on accuracy and detail.
• Demonstrated leadership, sound judgment, and effective problem-solving skills in an administrative or claims-related environment.
• Ability to communicate clearly in writing and verbally, including presenting information to employees, clients, customers, and leadership teams.
• Proven ability to manage multiple priorities and meet deadlines in a fast-moving operational setting.
• Intermediate proficiency in Microsoft Word and Microsoft Excel.
• Preferred: degree in Business Administration, Healthcare Management, or a related field, or equivalent relevant experience.
• Preferred: background in claims supervision or management, along with knowledge of medical terminology, billing, coding, claims administration, and applicable regulations.

Benefits

• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
• For more information, visit roberthalf.gobenefits.net.