Claims Manager

Responsibilities

• Manage 3 to 6 Senior Claims Specialists across multiple state jurisdictions.
• Actively manage assigned Claims Specialists' workloads and performance.
• Evaluate team performance, identify and resolve problems, develop corrective action plans, and define team and individual goals.
• Provide guidance and training on functional claims problems to the office.
• Maintain and demonstrate knowledge of the Workers Compensation Act and Rules and Regulations in jurisdictions assigned.
• Consult with attorneys, assist in negotiation of settlements, mediations, and trials (attend trials as necessary).
• Keep the office informed about all legal changes in assigned jurisdictions.
• Ensure regulatory issues within the assigned region are in compliance.
• Attend and participate in training sessions for insureds, including insured visits and claim reviews.
• Identify unfavorable trends from employers and notify appropriate departments.
• Ensure team's work is in accordance with guidelines established.

Qualifications

• Education: Bachelor’s degree.
• Experience: At least five (5) years of experience within workers compensation insurance.
• Prior experience: Three (3) or more years of claims supervisory experience preferred.
• Licenses: Possess and maintain a professional adjusting license in jurisdictions assigned.
• Skills: Exemplary oral and written communications, analytical and creative problem-solving skills, and highly defined leadership and interpersonal skills.
• Self-motivation: Require minimal management direction.
• Interdepartmental Collaboration: Ability to collaborate effectively with underwriting, loss control, business development, and marketing teams.