Claims Manager

Summary

Protect the business while driving effective risk management and claims excellence across the organization.

Communities Served

Salisbury, MD

Pay

• Salary Range: $89,000 - $133,000 per year
• Annual Bonus Available (variable depending on performance)

Benefits

• Medical/Rx
• 401(k) with employer match after 1 year
• Critical illness, accident insurance
• Dental, vision, life insurance
• Optional group life insurance
• Short-term and long-term disability insurance
• Business Continuity Planning

Essential Duties & Responsibilities

• Manage third-party administrator performance, control claim costs, and manage adjustment expenses.
• Organize and direct the cost-effective resolution of casualty claims.
• Coordinate the accounting and financial management of casualty claims.
• Evaluate and authorize the defense and settlement of disputed claims.
• Directly control the adjustment of high-value claims.
• Manage claim investigations, settlements, and litigation.
• Manage legal matters arising from casualty claim activity.
• Arrange appropriate legal representation and control legal expenses.
• Maintain knowledge of laws and regulations affecting exposures and ensure compliance with statutory reporting obligations.
• Review reservations of rights issued by carriers and coordinate responses.
• Manage high-severity and complex claims through resolution.
• Review and approve reserves, settlements, and litigation strategies.
• Oversee third-party administrators and insurance carriers.
• Analyze claim data and prepare loss trend reports.
• Coordinate major property damage and catastrophe losses.
• Directly supervise Claims Analysts and Claims Coordinators.
• Establish performance expectations and provide coaching.
• Manage relationships with third-party administrators, carriers, brokers, forensic accountants, adjusters, and defense counsel.
• Partner with Safety and Operations on loss control planning, including auto, workers' compensation, and property programs.
• Assist the Safety Department with accident investigations.
• Assist with occupational and fleet policy changes.
• Assist with business continuity planning.
• Monitor banking arrangements with third-party administrators and fronting companies.
• Analyze and report on loss reserves.
• Review and approve all claim payments.
• Provide information to the General Ledger for proper accounting and allocation of claims transactions.
• Maintain accurate claims history and databases.
• Prepare and distribute high-value and product liability claim reports.
• Analyze claim trends and development.

Minimum Education And Experience

• 2-5 years of related experience in claims, risk management, insurance, finance, or a related field.
• Demonstrate excellent verbal and written communication skills and the ability to communicate professionally with third-party administrators and company contacts.
• Demonstrate knowledge of risk management systems.

Preferred Education And Experience

• Bachelor's degree in business administration or a related field.
• Experience with contract language to ensure adequate limits and indemnification.
• Experience reviewing certificates of insurance against contracts to ensure compliance with requested limits.

Physical Requirements And Environmental Factors

• Position is primarily sedentary but may require occasional movement to other offices or buildings.
• May need to move light equipment or supplies from one location to another.
• May need to access files, supplies, and equipment.
• Work is performed in an office, open-partitioned, cubicle environment.