Claims Manager

As a premier global food provider, the OSI Group partners with the world’s leading foodservice and retail food brands to provide concept-to-table solutions that delight consumers around the globe. Join us and discover a work experience where diverse ideas are met with enthusiasm, and where you can learn and grow to your full potential. We’re looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers.

About the role

Responsible for overseeing the company’s Casualty and Workers’ Compensation claims with the ability to provide post-loss reduction recommendations regarding salvage, subrogation, rehabilitation, and loss control. Focus on Workers’ Compensation, General/Product Liability, and Auto Liability, with scope that may broaden to include other lines of business. This is an individual-contributor role with no direct reports.

Responsibilities

• Provide direct oversight of efficient, cost-effective claims management of workers’ compensation, general/product liability, and auto liability claims in coordination with appointed third-party administrators.
• Direct and assist internal business staff in the investigation, collection of documentation, and recovery of claims that fall within the company’s self-insured retention.
• Manage accountabilities for claim reporting, investigation, litigation management, resolution/outcome processes, and delivery of claim information to interested parties.
• Build, maintain, and manage relationships with claims adjusters, insurers, outside legal counsel, in-house counsel, business units’ safety and human resources staff, and other claims-related parties.
• Develop claim metrics on the mix of claims by type, root cause, frequency, and severity to identify emerging issues and trends; establish performance benchmarks to track adjusters’ service levels.
• Coordinate with safety, loss control, and quality assurance management to discuss emerging exposures and trends from claims review and handling.
• Understand and apply appropriate safety procedures through education, training, use of protective equipment (as applicable), and by following safety policies, regulations, standards, and laws.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in a related field is preferred.
• Minimum 5 years’ experience in high-deductible workers’ compensation programs, preferably in jurisdictions including Illinois, Wisconsin, Iowa, South Carolina, Mississippi, California, Utah, Indiana, and Maryland.
• Strong working knowledge of insurance coverage for property/casualty lines along with experienced investigative, analytic, and negotiating skills.
• Working/general knowledge of pertinent federal/state regulations including labor, Americans with Disabilities Act, OSHA, Medicare, etc.
• Excellent written and oral communication skills to prepare reports and to interpret and communicate complex material, statistical data, and results to management.

Qualifications

BA/BS or equivalent is preferred.

Pay

The salary range for this role is $90,640–$135,960, with a midpoint of $113,300. Offers are typically made between the minimum and midpoint of the range, based on skills, experience, and internal equity. In rare cases, highly qualified candidates may receive an offer above the midpoint; however, offers at the maximum of the range are not customary. Salaries will vary based on location, education, skills, experience, and performance.

Benefits

Base salary is one component of OSI’s overall total rewards package. Other components may include bonuses, special pay programs, comprehensive time off, 401k with match, and a full suite of benefit offerings for you and your family.

Work Environment

• Work is generally performed within a business professional office environment, with standard office equipment available.
• Position may require the physical agility of lifting up to 15 pounds.
• Position may require frequent and/or infrequent bending, squatting, pushing, pulling, stretching/reaching, use of hands or fingers, talking, hearing, feeling objects, tools, or controls, and standing/walking on concrete flooring.
• Position may require the physical ability to stand/walk for less than 4 hours.
• No domestic travel required.