Claims Manager

About the role

Northwest Partners is supporting a leading insurance organization in its search for an experienced Claims Manager to lead and develop a team of Claims Adjusters and Senior Claims Representatives, oversee complex claims, and ensure high-quality claims handling, regulatory compliance, and customer service excellence.

Responsibilities

• Lead, coach, and develop a team of 7 Claims professionals.
• Oversee complex, high-exposure, and litigated claims from investigation through resolution.
• Provide guidance on coverage, reserving, valuation, negotiation, and settlement.
• Review claims for quality, compliance, accuracy, and appropriate reserves.
• Partner with Underwriting, Legal, SIU, agents, insureds, and counsel on complex claims.
• Conduct claims audits and identify opportunities for process and performance improvement.
• Support recruitment, onboarding, training, and performance management of the team.
• Monitor team workloads, performance metrics, and regulatory compliance.
• Participate in mediations, pre-trials, trials, and complex claim reviews as required.

Requirements

• 10+ years of casualty claims experience with increasing responsibility.
• Proven experience leading and developing claims professionals.
• Strong Auto Physical Damage claims experience, ideally within a commercial insurance environment.
• Experience handling complex, high-exposure, and litigated claims.
• Strong knowledge of reserving, coverage analysis, negotiation, valuation, and settlement practices.
• Experience working with independent adjusters, coverage counsel, Legal, and SIU.
• Strong understanding of insurance regulations and claims compliance.
• Excellent communication, leadership, analytical, and decision-making skills.
• College degree or equivalent experience.
• AIC or CPCU designation highly preferred.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Short term Disability
• Long-term Disability
• Life Insurance
• Education Benefits and more