Claims Manager
Jimcor Agencies · Montvale, NJ · 1 mo ago
Full-time
About the role
Oversee all daily functions of the Claims Department and serve as the liaison between Upper Management and the Claims Department.
Responsibilities
- Strive to provide excellent customer service to associates, agents, adjusters, attorneys and all who require assistance
- Hiring and training of claims department staff
- Advise CEO/Underwriter/Branch Manager of any potentially large exposures and/or problems beyond normal occurrences
- Report all E&O exposures to CEO with full details and claim file
- Review problem files: insured’s disputing denials, complaints filed with the Insurance Department and/or London Complaint Department
- Recommend and assign attorneys as appointed by London to defend losses or request coverage opinions; keep all parties updated
- Direct claims staff with coverage issues
- Review daily checks prepared by the claims team
- Work with accounting to determine availability of funds for weekly claim payments
- Handle incoming phone calls
- Review all incoming mail and distribute accordingly for processing
- Prepare yearly staff performance evaluations and goal setting for claim staff
- Encourage the claims team to pursue continuing education and recommend training when needed
- Run monthly Bordereaux reports and work with accounting to tie out payments
- Perform Peer Reviews for the London contracts
- Review adjuster performance and keep records of E&O certificates
- Interview adjusting firms to determine compatibility with our needs
- Review London contracts to ensure compliance
- Review adjuster panels for each contract
- Prepare claim files for annual audits
- Comply with subpoenas served on Jimcor, document production
Requirements
- Strong knowledge of standard property and casualty insurance statutes, regulations and practices; casualty/liability claims adjusting including analyzing and coordinating disposition of claims
- Good supervisory practices
- Good analytical skills for interpreting laws and regulations as a basis for decision‑making
Benefits
- Paid Time Off Days
- Paid Holidays
- Retirement Plan with Employer Match
- 100% Single Employer Paid Medical, Dental, Vision, Life Insurance
- Education Assistance
- Various Voluntary Benefits
- Wellness Program Including Mental Health Support
- Employee Assistance Program (EAP)
Pay
Salary range: $80,000 – $95,000
Schedule
Hybrid work schedule