Claims Manager

Job Summary

Instawork is seeking a Claims Manager to oversee workers' compensation, occupational accident, and liability claims within our Trust & Safety and risk management program. Reporting to senior management, the Claims Manager will implement new programs, enhance existing programs, and provide recommendations to management regarding rules and procedures.

Who You Are

• 5+ years in insurance claims adjusting or management, including workers’ compensation, occupational accident, and other injury and property damage claims;
• Impeccably organized;
• Detailed and process-oriented;
• Thorough knowledge of insurance lines and insurance laws across the United States;
• Composed handling high-priority escalations;
• Excellent verbal and written communication;
• Ability to analyze, classify, and rate risks, exposures, and loss expectancies;
• Marketplace risk experience preferred.

What You'll Do

• Report, oversee, monitor, and investigate insurance claims across all jurisdictions;
• Support Instawork with workers’ compensation and occupational accident claims by running loss control surveys and training for teams involved in the claims reporting process as well as monthly data reporting requirements to carriers;
• Partner with insurance carriers to mitigate loss by evaluating and implementing tools, including but not limited to investigators and nurse case managers;
• Communicate frequently with internal stakeholders and third parties, including claims adjusters, brokers and other insurance personnel, injured Professionals, business Partners, doctors, and attorneys;
• Participate in monthly claim reviews to steer claims towards resolution;
• Maintain organized, accurate records of all claims and supporting documentation;
• Provide regular updates to senior management on claims activity;
• Analyze claims data to identify trends and areas for improvement;
• Develop, implement, and improve scalable processes and training to build a best-in-class claims function.

Location

This position is eligible for Instawork benefits, including:

• A variety of medical, dental, and vision plans with coverage beginning on the date of hire;
• Flexible paid time off;
• At least 8 paid company holidays annually;
• Phone stipend;
• Commuter stipend;
• Supplemental pay on qualified leaves;
• Employee health savings accounts (HSA) contribution;
• Flexible spending plans;
• 401K plan;
• Perkspot - discount program through Lumity.

Compensation

The base salary range for this position is $150,000 - $175,000. This position is eligible for equity in the form of stock options.