Claims Litigation Manager - Auto

About the role

The Opportunity We are seeking a dedicated Claims Litigation Manager - Auto. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site three days per week.

Responsibilities

• Manage moderately complex litigation arising out of the auto or property contract in compliance with state laws and regulations, to include creating strategy for defense or settlement, evaluating, negotiating, and collaborating with defense counsel to secure appropriate resolution.
• Deliver a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice and empathy.
• Manage moderately complex litigation to include serious injury or property damage, questionable damages, questionable liability and questionable coverage issues.
• Apply intermediate knowledge of claims litigation processes.
• Proactively manage litigation and act as liaison with members, internal and external counsel.
• Clearly document litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions.
• Represent USAA at mediations, case conferences, and/or trials.
• Review, audit, and approve legal fees and expenses.
• Partner and/or direct law firm vendors to facilitate timely lawsuit resolution.
• Hold law firm vendors accountable for following Defense Counsel Litigation Handling Requirements.
• Recognize and solve routine and intermediate issues arising out of legal case management.
• Follow practices and processes to achieve results to positively impact the quality, timeliness and effectiveness of the team; proactively identify opportunities to improve processes.
• Interact with membership, attorneys and management to advise on moderately complex litigation.
• Ensure members receive high levels of service from themselves and law firm vendors.
• May act as an informal resource for team members.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years work experience handling liability and first party claims or progressive experience in litigation.
• 2 years customer contact experience.
• Claims adjusters license in assigned state or ability to obtain license within 3 months.
• Demonstrated negotiation and customer service skills.
• Excellent communication skills with experience as an effective liaison between partners, members, outside counsel and management.
• Knowledge of P&C policies state laws.
• Knowledge of regulatory compliance related to claims and claims litigation.
• Experience handling large losses auto, property or commercial.
• Knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint.

What Sets You Apart

• 5+ years' experience handling casualty liability claims to include bodily injury and uninsured/underinsured motorist bodily injury claims.
• 2+ years' direct handling of Auto Bodily Injury and Uninsured/Underinsured Motorist Litigation to resolution.
• Familiarity with injury claims litigation processes.
• Experience working injury claims in California, Washington, Nevada and Arizona.
• Continuing Education to include any relevant insurance designations (SCLA, CPCU, AIC, etc.).

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.

Pay

The salary range for this position is: $85,440-$157,820. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.