Auto Damage Claims Manager

About the role

We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in claims management. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do!

Key Responsibilities

• Proactively perpetuates the culture, embraces our core values, welcomes diverse perspectives to foster innovation, and works appropriately across departments and across offices to accomplish the corporate objectives and priorities
• Manages workflow and resources appropriately—staffing, workloads, and performance management when needed
• Communicates strategy, priorities, and expectations and does so often to ensure the team is aligned in the claims mission and understands their relationship with the wider organization
• Executes on strategy for claims Mission of Hospitality, Outcomes and Efficiency at Team and individual level
• Develops and trains team on claim handling excellence
• Develops and maintains excellent rapport with the team, internal stakeholders and agency force
• Collaborates with peers and Claims leadership on Claims strategy and continuous improvement efforts
• Makes sure the team is managing assigned volume of auto damage claims with hospitality, optimal claim outcomes, and efficiency through the life of the claim
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Leads team to assess vehicle damages, including negotiating total loss settlements and working collaboratively with salvage team
• Leads team to develop and follow strategic action plans throughout the life of the file
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is conducting thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is implementing proper recognition, investigation, referral and communication regarding subrogation
• Makes sure the team is setting accurate initial reserves in a timely manner and is continually reviewing accuracy in the context of ultimate probable exposure
• Makes sure the team is detecting and mitigating fraud when investigating claims
• Trains team to implement proper recognition, investigation, referral and communication regarding subrogation
• Makes sure the team is executing on coverage documentation, use of Reservation of Rights, Non-Waivers, and coverage letters
• Makes sure the team is completing liability determination and analysis
• Makes sure the team is obtaining, analyzing and evaluating damage documentation, implementing appropriate control of rental/loss of use, and mitigating advanced charges
• Makes sure paid losses are managed appropriately; adjuster is paying what is fair and owed and is settling claims at the optimal time in the life of the file
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is developing and following strategic action plans throughout the life of the file
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport, and responding to requests timely
• Makes sure the team is building relationships and appropriately communicating with agency partners, internal and external stakeholders
• Makes sure the team understands all applicable coverage forms and is providing thorough and timely coverage analysis and communication
• Trains team to conduct thorough and timely claim investigations including utilization of ISOL
• Makes sure the team is investigating, evaluating, negotiating and settling assigned claims within authority limits
• Makes sure the team is providing proactive customer service by appropriately setting expectations, building rapport,