Auto Damage Claims Specialist

Key Responsibilities

• Manages assigned Claims with hospitality, optimal claim outcomes, and efficiency throughout the life of the claim.
• Investigates, evaluates, negotiates and settles assigned claims within authority limits.
• Affords proactive hospitality by appropriately setting expectations, building rapport, and responding to requests timely.
• Builds relationships and appropriately communicates with agency partners and internal stakeholders.
• Understands all applicable coverage forms; provides thorough and timely coverage analysis and communication.
• Detects and mitigates fraud when investigating claim.
• Conducts thorough and proactive claim investigations including utilization of ISO.
• Executes on coverage documentation, use of Reservation of Rights, Non-Waivers, and coverage letters.
• Sets accurate initial reserve in a timely manner and continually reviews in the context of ultimate probable exposure.
• Obtains, analyzes and evaluates damage documentation, implements appropriate control of rental/loss of use, and mitigates advanced charges.
• Maintains appropriate Loss Adjustment expense control and utilizes approved suppliers.
• Implements proper recognition, investigation, referral and communication regarding subrogation.
• Reviews estimates.
• Aids team development with subject matter expertise learning, onboarding assistance, and assists supervisor when needed.

Required Qualifications

• Ability to obtain and maintain all required state department of insurance adjusting licenses and CE’s within 90 days of employment.
• Bachelor’s degree and 1 year of related experience OR Associates degree and 2 years of related experience OR 3 years of related experience.
• Travel as needed.

Preferred Qualifications

• AINS or AIC designation(s).
• Claims experience in both Personal Lines and Commercial Lines.

Total Rewards

Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security.

Work Authorization

This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

The applicant should respond to questions on this application in a way that will not divulge such information.