Claims - Field Claims Representative
About the role
The Field Claims department is seeking field claims representatives to service the territory surrounding Springfield, MO. The candidate is required to reside within the territory. This role allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.
Responsibilities
- Complete thorough claim investigations
- Interview insureds, claimants, and witnesses
- Consult police and hospital records
- Evaluate claim facts and policy coverage
- Inspect property and auto damages and write repair estimates
- Prepare reports of findings and secure settlements with insureds and claimants
- Use claims-handling software, company car, and mobile applications to adjust loss in a paperless environment
- Provide superior and professional customer service
- Once eligible, become a certified and active Arbitration Panelist
Requirements
- Be available and communicative during your regular business hours
- A desire to learn about the insurance industry and provide a great customer experience
- Ability to work unsupervised
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Excellent problem-solving, negotiation, organizational, and prioritization skills
- Preparedness to follow up with others in a timely manner
- Valid driver’s license
Qualifications
Entry Level Claims Representative
- Bachelor’s degree
- AINS, AIC, or CPCU designations preferred
Experienced Claims Representative
- One or more years of claims handling experience
- AINS, AIC, or CPCU designations preferred
- Bachelor’s degree or equivalent experience required
- Multi-line claims experience preferred
- Ability to completely assess auto, property, and bodily injury type damages
Pay
Entry Level Claims Representative: $57,000 - $76,000 annually, based on education, experience, location, knowledge, skills, and abilities.
Experienced Claims Representative: $62,000 - $90,000 annually, based on education, experience, location, knowledge, skills, and abilities.
Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Benefits
- Company car
- Company stock options, including Restricted Share Units and Incentive-based stock options
- Paid time off (PTO)
- 401K with 6% company match
About the company
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. Our service-oriented, ethical, knowledgeable, and caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. We promote a lifelong learning approach and provide tools and training to help you become a trusted, respected insurance professional.