Claims - Field Claims Representative
Our Field Claims department is currently seeking field claims representatives to service the territory surrounding: Winchester, VA / Martinsburg, WV. The candidate is required to reside within the territory.
About the Role
This territory allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.
Responsibilities
- Complete thorough claim investigations
- Interview insureds, claimants, and witnesses
- Consult police and hospital records
- Evaluate claim facts and policy coverage
- Inspect property and auto damages and write repair estimates
- Prepare reports of findings and secure settlements with insureds and claimants
- Use claims-handling software, company car and mobile applications to adjust loss in a paperless environment
- Provide superior and professional customer service
- Once eligible, become a certified and active Arbitration Panelist
Entry Level Claims Representative Qualifications
- Be available and communicative during your regular business hours
- A desire to learn about the insurance industry and provide a great customer experience
- The ability to work unsupervised
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Excellent problem-solving, negotiation, organizational and prioritization skills
- Preparedness to follow-up with others in a timely manner
- A valid driver's license
Education and Experience
- A bachelor's degree
- AINS, AIC, or CPCU designations preferred
Experienced Claims Representative Qualifications
- Be available and communicative during your regular business hours
- Multi-line claims experience preferred
- Ability to completely assess auto, property, and bodily injury type damages
- Capacity to work unsupervised
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Excellent problem-solving, negotiation, organizational, and prioritization skills
- Preparedness to follow-up with others in a timely manner
- A valid driver's license
Education and Experience
- One or more years of claims handling experience
- AINS, AIC, or CPCU designations preferred
- Bachelor's degree or equivalent experience required
Pay
For the entry level claims representative position, the pay range is $57,000 - $76,000 annually. For the experienced claims representative position, the pay range is $62,000 - $90,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Benefits
- Company car
- Company stock options, including Restricted Share Units and Incentive based stock options
- Paid time off (PTO)
- 401K with 6% company match