Claims - Field Claims Representative

The Cincinnati Insurance Companies is seeking field claims representatives to service the territory surrounding Greensboro, NC. Candidates must reside within the territory.

About the role

Investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements. Responsibilities include:

• Completing thorough claim investigations
• Interviewing insureds, claimants, and witnesses
• Consulting police and hospital records
• Evaluating claim facts and policy coverage
• Inspecting property and auto damages and writing repair estimates
• Preparing reports of findings and securing settlements with insureds and claimants
• Using claims-handling software, company car, and mobile applications to adjust loss in a paperless environment
• Providing superior and professional customer service
• Becoming a certified and active Arbitration Panelist once eligible

Requirements

All candidates must:

• Be available and communicative during regular business hours
• Have a desire to learn about the insurance industry and provide excellent customer service
• Be able to work unsupervised
• Possess excellent verbal and written communication skills
• Demonstrate strong interpersonal skills
• Have excellent problem-solving, negotiation, organizational, and prioritization skills
• Be prepared to follow up with others in a timely manner
• Hold a valid driver’s license

Entry-Level Claims Representative

Qualifications

• Bachelor’s degree
• AINS, AIC, or CPCU designations preferred

Pay

The pay range for this position is $57,000 - $76,000 annually, based on education, experience, location, knowledge, skills, and abilities.

Experienced Claims Representative

Qualifications

• One or more years of claims handling experience
• AINS, AIC, or CPCU designations preferred
• Bachelor’s degree or equivalent experience required
• Multi-line claims experience preferred
• Ability to completely assess auto, property, and bodily injury type damages

Pay

The pay range for this position is $62,000 - $90,000 annually, based on education, experience, location, knowledge, skills, and abilities.

Benefits

• Company car
• Company stock options, including Restricted Share Units and Incentive-based stock options
• Paid time off (PTO)
• 401K with 6% company match
• Annual cash bonus and stock incentives based on company and individual performance (for eligible associates)

Development & Culture

Cincinnati promotes a lifelong learning approach, providing tools and training to help you succeed as a trusted insurance professional. We value a diverse workforce and foster strong relationships with independent agents through outstanding service and collaboration.