Claims - Field Claims Representative

The Cincinnati Insurance Companies is seeking field claims representatives to service the territory surrounding Charlotte, NC. Candidates must reside within the territory.

About the role

Investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements. Responsibilities include:

• Complete thorough claim investigations
• Interview insureds, claimants, and witnesses
• Consult police and hospital records
• Evaluate claim facts and policy coverage
• Inspect property and auto damages and write repair estimates
• Prepare reports of findings and secure settlements with insureds and claimants
• Use claims-handling software, company car, and mobile applications to adjust loss in a paperless environment
• Provide superior and professional customer service
• Once eligible, become a certified and active Arbitration Panelist

Requirements

All candidates must:

• Be available and communicative during regular business hours
• Have a desire to learn about the insurance industry and provide excellent customer service
• Be able to work unsupervised
• Possess excellent verbal and written communication skills
• Demonstrate strong interpersonal skills
• Have excellent problem-solving, negotiation, organizational, and prioritization skills
• Be prepared to follow up with others in a timely manner
• Hold a valid driver’s license

Entry-Level Claims Representative

Qualifications

• Bachelor’s degree
• AINS, AIC, or CPCU designations preferred

Pay

The pay range for this position is $60,000 - $79,800 annually, based on education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Experienced Claims Representative

Qualifications

• One or more years of claims handling experience
• AINS, AIC, or CPCU designations preferred
• Bachelor’s degree or equivalent experience required
• Multi-line claims experience preferred
• Ability to completely assess auto, property, and bodily injury type damages

Pay

The pay range for this position is $65,000 - $94,500 annually, based on education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Benefits

• Company car
• Company stock options, including Restricted Share Units and Incentive-based stock options
• Paid time off (PTO)
• 401K with 6% company match

About the company

At The Cincinnati Insurance Companies, we prioritize people and apply the Golden Rule to our daily operations. We foster a diverse, service-oriented, and ethical workforce, promoting lifelong learning and professional development. Our associates help protect families and businesses, contributing to the communities we serve.