Claims - Field Claims Representative
About the role
Our Field Claims department is currently seeking field claims representatives to service the territory surrounding Columbus, Ohio. The candidate is required to reside within the territory. This territory allows either an experienced or entry-level representative the opportunity to investigate and evaluate multi-line insurance claims through personal contact to ensure accurate settlements.
Responsibilities
- Complete thorough claim investigations
- Interview insureds, claimants, and witnesses
- Consult police and hospital records
- Evaluate claim facts and policy coverage
- Inspect property and auto damages and write repair estimates
- Prepare reports of findings and secure settlements with insureds and claimants
- Use claims‑handling software, company car and mobile applications to adjust loss in a paperless environment
- Provide superior and professional customer service
- Once eligible, become a certified and active Arbitration Panelist
Requirements
Both entry‑level and experienced candidates must:
- Be available and communicative during regular business hours
- Have a valid driver’s license
- Demonstrate excellent verbal and written communication skills
- Show strong interpersonal skills
- Possess excellent problem‑solving, negotiation, organizational and prioritization skills
- Be prepared to follow‑up with others in a timely manner
- Work unsupervised
Qualifications
Entry‑level claims representative:
- Bachelor’s degree
- AINS, AIC, or CPCU designations preferred
Experienced claims representative:
- One or more years of claims handling experience
- Bachelor’s degree or equivalent experience required
- AINS, AIC, or CPCU designations preferred
Skills
- Desire to learn about the insurance industry and provide a great customer experience
- Ability to work unsupervised
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Excellent problem‑solving, negotiation, organizational and prioritization skills
- Preparedness to follow‑up with others in a timely manner
- Valid driver’s license
- For experienced: multi‑line claims experience preferred; ability to completely assess auto, property, and bodily injury type damages
Benefits
- Company car
- Company stock options, including Restricted Share Units and Incentive‑based stock options
- Paid time off (PTO)
- 401K with 6% company match
Pay
Entry‑level claims representative: $57,000 – $76,000 annually.
Experienced claims representative: $62,000 – $90,000 annually.
Pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.