Claims - Field Claims Representative

About the role

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. We are looking for extraordinary people to join our talented team of service‑oriented, ethical, knowledgeable, and caring associates who help protect families and businesses as they work to prevent or recover from a loss. Our Field Claims department is seeking field claims representatives to service the territory surrounding Harrisburg, Pennsylvania; candidates must reside within the Central PA territory. This role offers the opportunity to investigate and evaluate multi‑line insurance claims through personal contact to ensure accurate settlements.

Responsibilities

• Complete thorough claim investigations
• Interview insureds, claimants, and witnesses
• Consult police and hospital records
• Evaluate claim facts and policy coverage
• Inspect property and auto damages and write repair estimates
• Prepare reports of findings and secure settlements with insureds and claimants
• Use claims‑handling software, company car, and mobile applications to adjust loss in a paperless environment
• Provide superior and professional customer service
• Once eligible, become a certified and active Arbitration Panelist

Requirements

• Available and communicative during regular business hours
• Desire to learn about the insurance industry and provide a great customer experience
• Ability to work unsupervised
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Excellent problem‑solving, negotiation, organizational, and prioritization skills
• Preparedness to follow up with others in a timely manner
• Valid driver’s license
• Bachelor’s degree required
• AINS, AIC, or CPCU designations preferred
• For experienced candidates: one or more years of claims handling experience (bachelor’s degree or equivalent experience required)

Benefits

• Company car
• Company stock options, including Restricted Share Units and incentive‑based stock options
• Paid time off (PTO)
• 401K with 6% company match

Pay

Entry‑level claims representative: $57,000 – $76,000 annually. Experienced claims representative: $62,000 – $90,000 annually. Pay is determined by education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.